Job description
Position Summary
- Responsible for installation, maintenance and repair for ZEISS IQS products to meet the requirements from our customers
- Demonstrate customer service skills and knowledge with a high level of passion and dedication utilizing mechanical and electronic aptitude
- Solution orientation with ability to work independently in a high pressure, fast paced and innovative environment
- Provide timely response to all requests from both internal and external customers Main tasks:
- Work and perform in compliance with company’s regulation and request
- Provide customer service in fields such as installation, maintenance activities and repairs on site as well as remote
- Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction
- Provide documents for activities performed utilizing the required format, such as service report, calibration report, etc.
- Perform necessary administrative paperwork in complete and accurate manner
- Perform other related duties and responsibilities as assigned Education:
- College or above degree in industry technology relevant. Major in mechanical, electrical or electronic engineering is preferred. Experience:
- 3+ years of relevant field service working experience, focus on installing, troubleshooting industrial electronics, machines or X-ray systems
- Previous Coordinate Measuring Machine/ X-ray system installation and troubleshooting experience is preferred however not required
- Experience in the field of remote services and practical implementation of the required remote tools Other skills:
- Proven ability to work with high flexibility and adaptability to changing priorities
- Be able to function independently, be self-motivated and yet be part of a team
- Creativity, organization and proven team player
- Affinity towards digital technologies
- Good command of written and spoken English
- Experience in computer knowledge with hardware, software and operating system
- Willingness to travel domestic to support national service projects Your ZEISS Recruiting Team