Senior Executive - E/BL Pre Sales Specialist

Description We are looking for a E/BL Pre-Sales Specialist that will handle the following : • Approach e/BL shippers and discuss with them potential consignees • Approach agreed consignees and discuss with them the ZIM e/BL solution • Approach e/BL shippers and discuss with them potential consignees • Approach agreed consignees and discuss with them the ZIM e/BL solution • On-board consignees by way of explaining the benefits, support their registration and the basic installations as required. • Make sure all parties V-Cards are updated/exchanged between all relevant parties • Work with the customers on applying the e/BL to all possible routes • On-board consignees by way of support to their registration and activation processes and the basic installations as required. • Make sure all parties V-Cards are updated • Update ZIM IT and Customer services on new onboardings • Provide support where needed to the customer • Escalate to ZIM and WAVE where needed • Adopt client complaints and follow up the resolution • Solve ad-hoc problems/transfer service issues to relevant department • Monitor customer performance • Comply with tracking and reporting requirements

Requirements

Excellent Communication in English / Local Languages Minimum Graduate Proven experience in sales Good understanding of technical support 1-5 years of Shipping experience