Assistant Retail Manager

Established in 1970, MedActiv (Medical Trading Co Ltd) is one of the leaders on the Mauritian market with 15 outlets strategically located in various parts of the island. Backed by a team of professionals who are trained to deliver personalised advice and quality service, the pharmacies dispense medicines as well as personal care products essential for your health, your wellness and your beauty.

We are looking for a dynamic and results-driven Assistant Retail Manager to support the operational performance of our retail pharmacies. The successful candidate will partner with the team to drive operational excellence, enhance customer experience, improve commercial results, and ensure compliance with company standards and regulatory requirements.

This role offers an exciting opportunity to contribute to the success of a growing retail pharmacy network while developing future leaders and supporting continuous improvement initiatives. The job incumbent will be mainly required to: Main Duties Operational Excellence Support the day-to-day operations of assigned pharmacies to ensure smooth and efficient execution.

Conduct regular pharmacy visits to monitor performance, identify operational challenges, and implement solutions. Ensure operational standards, policies, and procedures are consistently applied across all pharmacies. Support pharmacy openings, relocations, refurbishments, and other operational initiatives. Monitor action plans and ensure timely completion of agreed actions.

Commercial Performance Support pharmacies in achieving sales, profitability, and productivity targets. Monitor key commercial indicators and identify opportunities to improve performance. Support the implementation of promotional campaigns and business initiatives. Analyse business results and work with Pharmacy Managers to develop action plans to drive growth.

Customer Experience Promote a culture of service excellence across all pharmacies. Monitor customer feedback, complaints, and satisfaction indicators. Support initiatives aimed at improving service quality, waiting times, and overall customer experience. Ensure customer concerns are addressed promptly and effectively.

Inventory & Pharmacy Operations Support Pharmacy Managers in workforce planning, scheduling, and operational resource management. Monitor inventory management processes to ensure stock accuracy and product availability. Support initiatives to reduce stock losses, manage short-dated stock, and improve inventory control.

Collaborate with relevant departments to resolve stock and operational issues. Compliance & Governance Ensure compliance with company policies, SOPs, pharmacy regulations, and health and safety requirements. Participate in audits and support the implementation of corrective actions. Promote a culture of accountability, governance, and continuous improvement.

Leadership & Team Development Coach and support Pharmacy Managers, Supervisors, and Team Leads to strengthen leadership capability. Contribute to performance management, talent development, succession planning, and employee engagement initiatives. Support the development of future leaders within the business. Projects & Continuous Improvement Lead or support operational projects from planning through implementation.

Drive initiatives aimed at improving efficiency, productivity, customer experience, and operational effectiveness. Share best practices and champion a culture of continuous improvement. Job Requirements Bachelor's Degree in Pharmacy or Management. Registered Pharmacist with the Pharmacy Board will be an advantage. Previous experience in a retail pharmacy environment will be a definite advantage.

Sound knowledge of pharmaceutical legislation and professional practice standards. Valid driving licence. Strong customer service orientation. Excellent communication and interpersonal skills. Leadership and people management capabilities. Results and target-driven mindset. Strong planning, organizational, and problem-solving skills.

High level of professionalism, integrity, and attention to detail. Ability to work effectively in a fast-paced environment. Ability to work independently, influence teams, and drive results. We are an equal opportunity employer and are committed to creating a diverse and inclusive environment for all team members. We welcome applications from all backgrounds and experiences.

Please note that we will be contacting only those candidates who best meet the requirements for this position.