Partner Operations Manager (GenAI & Emerging Products)

About the team

The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe.

Responsibilities

• You are responsible for the company’s partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training, and other change injections;
• You will manage complex vendor and internal stakeholder relationships;
• You will establish governance and processes related to the continued health of assigned sites and lines of businesses;
• You will devise operating models with strong governance, risk management with Partner/vendor engagement;
• You will deliver on operational improvements to existing processes and drive scalability and simplification;
• You develop metrics, milestones, structured programs, and procedures to ensure successful day-to-day execution
• You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis;
• You will exhibit strong people management skills and demonstrated success when leading multiple direct reports in a global environment;
• You will use your excellent communication skills to interact with leadership within various cross-functional teams;
• Ability to travel 50%-70% is required for this role.

Qualifications

Minimum Qualification(s)

• You come with a minimum of 5+ years of experience managing outsourced partner relationships along with people management experience;
• You have Operations Management, Program Management, Large-scale transformation project experience;
• You have experience in the end-to-end sourcing and contracting process;

Preferred Qualification(s)

• You come with strategic thinking skill sets and the ability to understand and analyze complex and ambiguous sources of information.