Front Office Coordinator

Position Summary Front Office Coordinators are responsible for checking patients in and out, using Dentrix dental software to schedule appointments, and assisting patients. Essential Functions/Responsibilities

• Provide high quality patient care
• Greet patients, check patients in, and assist with completion of patient history and registration forms
• Advise and educate patients about the dental insurance programs, cash sliding scale fees, and Care Credit
• Verify patient eligibility for Medi-Cal
• Present treatment plans to patients
• Collect payments as needed
• Fax prescriptions to pharmacies, as directed
• Assist patient in making specialized transportation arrangements (ex. Lift Line)
• Work closely with clinical staff and other front office staff to insure smooth flow of patient care
• Verify if patient needs an MD consult and process it before patient’s next appointment
• Scan patient form into Dentrix and manage document center
• Answer phone calls and questions from patients and providers about clinic eligibility guidelines and services covered by Medi-Cal
• Schedule and confirm upcoming appointments via telephone and fill cancelled/scheduled appointments to ensure a full clinical schedule
• Assist in coordinating daily schedule with patient treatment plans
• Assist in making DTI calls and schedule 6-month check-ups
• Prepare and maintain Daily Schedule
• Fill cancelled/rescheduled appointments assuring schedule is full
• Highly skilled in the use of personal computers and MS Office Suite
• Excellent people skills, team player, must be able to deal with diverse groups of people in a professional manner both in person and on the telephone
• Organized, with attention to details and accuracy, ability to be creative, flexible, and self-starting
• Trustworthy, with ability to apply tact and sound judgement in all professional interactions
• Must work well under deadline pressure and be able to juggle multiple tasks efficiently
• Results oriented and solution driven; willingness to collaborate and achieve results in cooperation with others Education and/or Experience Required:
• Minimum of two years dental office administrative experience preferred Preferred Skills:
• Dentrix Dental Software
• Bilingual (Spanish/English) Work Environment/Other
• Clinic/Patient Care/Dental Environment