VP of Operations - Multifamily

VP of Operations

• Multifamily
• Phoenix, AZ Supervise 4-5 Regional Managers with a Class AA and A Portfolio of 5000+ units. Position is based in Phoenix, AZ. Multifamily VP of Operations is the senior executive leader responsible for portfolio-wide operational performance, financial execution, and field leadership. This role oversees occupancy, revenue growth, expense control, resident experience, and NOI delivery relative to approved budgets. Portfolio Performance & Financial Results
• Supervise portfolio-wide operational and financial performance.
• Drive occupancy, rent growth, renewal capture, delinquency control, and revenue optimization.
• Deliver NOI performance in alignment with approved budgets.
• Translate operational execution into measurable NOI growth.
• Lead portfolio performance reviews with Regional leadership.
• Identify underperformance early and implement structured corrective action plans.
• Develop all site-level revenue assumptions including market rent growth and occupancy projections.
• Forecast controllable operating expenses using field-level insights and historical data.
• Provide scenario modeling for varying market and occupancy conditions. Operational Execution & Field Leadership
• Provide direct leadership and accountability oversight to Regional Managers.
• Ensure consistent execution of leasing, maintenance, and service standards.
• Conduct structured property performance reviews and site visits.
• Oversee turn performance, work order completion.
• Drive consistency in policy enforcement and compliance.

Qualifications

& Experience

• Bachelor’s Degree in Business, Real Estate, Finance, or related field required; MBA or CPM preferred.
• 10+ years of progressive property management experience, with at least 5+ years in senior multi-site leadership.
• Demonstrated success driving portfolio-level financial performance across multiple assets or markets.
• Proven experience developing and executing annual operating budgets in excess of multi-million-dollar portfolios.
• Strong P&L experience with clear accountability for NOI growth and expense control.
• Deep understanding of revenue management, lease-up strategy, and renewal optimization.
• Proven track record executing successful portfolio acquisitions.