Coordinator, Customer Service

Customer Service Coordinators provide leadership and support to front-line staff while also working alongside them as active Customer Service Agents. They help guide daily operations, assist with scheduling and task assignments, and provide on-the-job training. This role requires a strong focus on safety, on-time performance, and proactive planning for irregular operations.

Coordinators are expected to lead by example while delivering excellent customer service and fulfilling all duties of a Customer Service Agent.