New Hire Experience Specialist

About Coastal Waste & Recycling At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us. Summary/Objective The New Hire Experience Specialist plays a vital role in creating a seamless and engaging onboarding journey for new team members.

Serving as the primary point of contact from offer acceptance through the employee's first day, this role ensures every new hire receives a world-class introduction to the organization. The Specialist partners closely with People Experience, Talent Acquisition, Hiring Managers, IT, and other business stakeholders to coordinate onboarding activities, maintain data accuracy, drive compliance, and deliver an exceptional candidate-to-employee transition experience.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Manage the end-to-end onboarding process for all new hires, ensuring a smooth transition from offer acceptance through Day One. Complete and monitor all pre-employment activities, including background screenings, drug testing, and new hire documentation.

Serve as the primary onboarding contact for candidates, providing timely communication, status updates, and support throughout the pre-hire process. Maintain regular communication with hiring managers, People Experience leadership, and cross-functional partners regarding onboarding progress and readiness. Review, track, and update applicant and employee records within the Applicant Tracking System (ATS) and Human Resources Information System (HRIS).

Facilitate the collection, verification, and processing of all required employment documentation to ensure compliance with company policies and regulatory requirements. Create, audit, and maintain employee personnel files and electronic records with a high degree of accuracy and confidentiality. Ensure accurate and timely entry of employee data into appropriate systems while maintaining data integrity and confidentiality of sensitive employee information.

Coordinate new hire provisioning activities, including system access, technology setup, identification badges, uniforms, equipment, and other onboarding resources. Partner with IT, Payroll, Benefits, and departmental leaders to ensure all onboarding tasks are completed prior to the employee's start date. Monitor onboarding workflows, proactively identify delays or issues, and follow up on outstanding requirements to ensure completion.

Support I-9 compliance and employment eligibility verification processes in accordance with federal, state, and company requirements. Assist in preparing onboarding materials, orientation schedules, welcome communications, and new hire resources. Support additional People Experience initiatives and special projects as assigned.

Competencies Exceptional attention to detail with a commitment to accuracy and quality. Strong organizational skills with the ability to learn and manage multiple onboarding activities simultaneously. Excellent verbal, written, and interpersonal communication skills. Customer-service mindset with a passion for delivering a positive employee experience.

Strong problem-solving abilities and proactive follow-through. Ability to maintain discretion and handle confidential information professionally. Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams. Experience working within Applicant Tracking Systems (ATS), HRIS platforms, and onboarding software.

Strong data entry and record management capabilities with a focus on accuracy. Excellent time management skills with a demonstrated ability to prioritize competing responsibilities and meet deadlines. Ability to work independently while contributing effectively within a collaborative team environment. Adaptability and flexibility in a fast-paced, high-volume environment with a commitment to continuous improvement and process optimization.

Strong sense of ownership, accountability, and urgency. Supervisory responsibilities N/A Work environment and hours Work in an office environment Monday- Friday 40+ hours a week Physical demands Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Extended periods of sitting Must be able to lift 5 pounds at times.

Travel required Periodically for training or meetings when necessary Required education and experience Minimum 2 years of experience in a customer service, or data entry role Minimum 1 year of experience with Microsoft Office, Word, and Excel High school diploma or equivalent Bilingual (Spanish or Creole) Preferred experience Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

1-3 years of experience in Human Resources, Talent Acquisition, Onboarding, Employee Experience, Administration, or a related support function. Experience supporting high-volume hiring and onboarding environments preferred. Familiarity with employment documentation, onboarding compliance requirements, and HR best practices.

Coastal Waste & Recycling is an Equal Opportunity Employer Other Assigned duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.