Technical Support Engineer

Yoush Consulting is excited to partner with a Canadian start-up to help build their next global success. We are hiring the best talent in Information Technology in Toronto, and across several European countries. If you wish to be part of a global success story building life changing technologies that help millions of people living a healthier life, then you must contact us.

Technical Support Engineer (Perm "Toronto- REMOTE ") This is a central and dynamic position within the organization. The candidate will provide technical support to current and prospective clients, contribute to the development of self-help content, and provide technical support related to company IT systems. Great communication, time management, and social skills are essential as you will be responsible for managing a variety of support matters while providing excellent “customer” service.

You may be asked to contribute to the software testing or bug fixes, and installing and configuring company products.

Responsibilities

o Respond to incoming support requests from customers in a timely manner o Investigate and resolve technical support issues prior to escalation o Develop user documentation, knowledge base, and other self-help content o Provide pre-and post-sales technical support to sales and marketing staff o Be proactive and help customers plan for their needs and future demand o Install, configure and maintain company products and IT systems o Contribute to product testing and development activities on some occasions Qualifications o Must have excellent English communication skills; both verbal and written o Must have experience in technical support, server administration, or other IT fields o Ability to troubleshoot web application using Chrome Dev.

Tools or similar tools o Demonstrable skills with scripting languages such as Python, Perl, or Bash o Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS o Experience with configuring Linux and Windows server environments o Experience with server virtualization, configuration, and maintenance o Experience with database administration Nice-to-have o Experience using or developing software for medical imaging o Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)

o Thorough understanding of the latest security principles, techniques, and protocols o Good problem-solving skills and ability to work under pressure o Ability to participate in multiple projects concurrently o Excellent communication skills (verbal, written, and presentation) o Ability to understand new technologies quickly is essential o Good interpersonal skills and customer-focused mindset Requirements Qualifications o Must have excellent English communication skills; both verbal and written o Must have experience in technical support, server administration, or other IT fields o Ability to troubleshoot web application using Chrome Dev.

Tools or similar tools o Demonstrable skills with scripting languages such as Python, Perl, or Bash o Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS o Experience with configuring Linux and Windows server environments o Experience with server virtualization, configuration, and maintenance o Experience with database administration Nice-to-have o Experience using or developing software for medical imaging o Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)

o Thorough understanding of the latest security principles, techniques, and protocols o Good problem-solving skills and ability to work under pressure o Ability to participate in multiple projects concurrently o Excellent communication skills (verbal, written, and presentation) o Ability to understand new technologies quickly is essential o Good interpersonal skills and customer-focused mindset