Assistant Director of IT

We are seeking a hands-on Assistant Director of Information Technology to aid in technology operations in a fast-paced, growth-oriented, mortgage lending environment. The Assistant Director of IT supports all functions of the company's technology infrastructure and user support. This is an in-office role located in Santa Ana, California.

Applicants must be able to commute! Administer, support, and maintenance of user environment including Microsoft tenant, servers, workstations, printers, telephones, switches, firewalls, software systems, applications, etc. Creates, monitors, updates, escalates, and resolves help desk tickets appropriately. Maintains communication with users throughout.

Proactively identify and correct network issues, bandwidth bottlenecks, etc.to mitigate system outages, monitor system performance, perform root cause analysis, and present recommendations to management. Consults with management and team members on the technology necessary to implement systems to support and advance the company.

Maintain, monitor, and ensure continuous compliance with disaster recovery plans, computer security, antivirus, firewall protections, mortgage industry regulations, etc. Implement, review, and update IT policies, procedures, and network documentation to ensure continuous accuracy and document availability. Work as part of the team to accomplish technology objectives within the organizations short and long-term strategies.

Aid in cyber security programs, risk assessments, audits, and vendor security reviews. Implement, review, and updated IT policies, procedures, and network documentation to ensure continuous accuracy and documentation availability. Aid in system administration, configuration, customizations, and integrations within Encompass LOS.

Actively seek cost effective solutions to new or ongoing technology objectives. Other duties as assigned. Bachelor's degree with an emphasis in computer science or related field of study; or high school diploma in addition to equivalent training and experience related to role. 5+ years experience in a similar role. Prior experience managing Microsoft365 tenants Required Prior experience with Encompass LOS Preferred Knowledge of mortgage industry operations; retail, wholesale, and correspondent workflows Strongly Preferred Excellent verbal and written communication skills Ability to positively project and represent the Company and IT department We offer a full suite of benefits.

All full time team members have access to: Medical Insurance Dental insurance Vision insurance Life insurance Paid time off 401(k) with company match