Patient Service Representative Supervisor

Position posted: 8/31/2026 RESPONSIBILITIES Job Specific Competencies: Responsible for the orientation, development, training, and ongoing evaluation of the patient service representatives (PSR). Directs daily activities and operations of patient service representative staff as it related to patient registration. Maintains a comprehensive knowledge of insurance plans, patient eligibility protocols, and the collection of patient payments.

Exhibits a high level of interpersonal communication with staff and patients. Actively seeks to educate and train patient service representatives in a variety of areas to provide the highest level of patient satisfaction. Responsible for production of monthly KPI to management as it relates to front office demographics, payment collection, and ad-hoc reporting as instructed.

Effectively manages patient service representatives across assigned divisions to ensure compliance with organizational workflows and procedures. JCMG Core Competencies: Strives for continuous quality improvement. Participates in educational experiences designed to maintain and/or improve professional competence. Maintains high work ethic standards.

Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

High school graduate or GED Experience: Minimum of 2 years’ experience in customer service setting, preferably six months of receptionist experience in a healthcare setting Certification/License: N/A Knowledge/Skills/Abilities: Knowledge of medical billing preferred Computer literate and general clerical skills Experience with office equipment Medical terminology desired WORK ENVIRONMENT Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

Health insurance & employer paid short- and long-term disability Generous PTO policy, beginning at 148-hours annually 56 hours paid Holiday Leave Employer Retirement Plan (401K) with employer match Tuition reimbursement and other professional advancements, including a Medical Assistant training program