Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in May of 2001 and we’ve built a close-knit team of three with exciting plans to keep growing. Becoming a State Farm agent was a lifelong goal of mine, and I’m proud to be part of a family of agents. That long-term commitment to this career shows up in how we support our customers and how we invest in our team.

Outside of work, I’m a former college softball player and was co-captain of the Lady Knights softball team. I’m also active in my local church and enjoy being involved in the community, including as a member of the Waukesha Car Club. For our team, we offer life insurance, health benefits, generous vacation time and PTO, licensing reimbursement, and opportunities to earn winning trips.

We also make sure we’re building the kind of workplace people enjoy being part of, with team lunches, outings, and team-building events throughout the year. Our office culture is built around a strong support system and a team-first mindset. We’re looking for someone mature in mindset, disciplined, hardworking, and self-motivated — someone who takes pride in doing things the right way and can keep up in a fast-paced environment.

If you want a supportive place to grow and build a long-term career, we’d love to meet you. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.