Job description
We are looking for an experienced Project Coordinator** to support the management and operations** of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management**, we want to hear from you!
JOB SUMMARY**
Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience**.
KEY RESPONSIBILITIES**
Business & Platform Operations:**
- Assist in business operations and coordination with training partners and customers.
- Assist and coordinate with various divisions in daily operations and escalations.
- Monitor issues, work items, and their resolution.
- Participate in project implementation processes.
- Develop and test cross-functional Standard Operating Procedures (SOPs)**.
- Create and maintain Business Continuity Planning (BCP) frameworks**.
- Establish and implement Risk Assessment frameworks**.
Service Support:**
- Manage all tickets that are inbound for the platform as Level 1 resolution officer**.
- Implement and manage a SaaS/PaaS Service Support Centre**.
- Develop user-facing service support content for the platform and website.
- Monitor support tickets** and ensure quality resolution delivery.
Training & Documentation:**
- Assist in onboarding training service providers, shipping lines, and users to the platform.
- Develop and maintain content related to user onboarding.
QUALIFICATIONS**
- 3+ years of experience in project coordination**, preferably in a digital platform environment**.
- Experience with SaaS/PaaS platforms** and service support systems.
- Proficiency in creating and maintaining documentation**, including SOPs** and user guides**.
- Strong stakeholder management and coordination skills**.
Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!**
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