Project Coordinator

We are looking for an experienced Project Coordinatorto support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management**, we want to hear from you!

JOB SUMMARY**

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience**.

KEY RESPONSIBILITIES**

Business & Platform Operations:**

• Assist in business operations and coordination with training partners and customers.
• Assist and coordinate with various divisions in daily operations and escalations.
• Monitor issues, work items, and their resolution.
• Participate in project implementation processes.
• Develop and test cross-functional Standard Operating Procedures (SOPs)**.
• Create and maintain Business Continuity Planning (BCP) frameworks**.
• Establish and implement Risk Assessment frameworks**.

Service Support:**

• Manage all tickets that are inbound for the platform as Level 1 resolution officer**.
• Implement and manage a SaaS/PaaS Service Support Centre**.
• Develop user-facing service support content for the platform and website.
• Monitor support tickets** and ensure quality resolution delivery.

Training & Documentation:**

• Assist in onboarding training service providers, shipping lines, and users to the platform.
• Develop and maintain content related to user onboarding.

QUALIFICATIONS**

• 3+ years of experience in project coordination**, preferably in a digital platform environment**.
• Experience with SaaS/PaaS platforms** and service support systems.
• Proficiency in creating and maintaining documentation**, including SOPs** and user guides**.
• Strong stakeholder management and coordination skills**.

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!**

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