Payment Operations Specialist

We are looking for a Payment Operations Specialist to support day-to-day operational processes while ensuring accuracy, data integrity, and smooth transaction processing in line with defined SLAs. This role also serves as a key control point in the workflow, handling complex cases, managing escalations, and supporting team performance, while contributing to continuous operational improvements Requirements 2–3 years of experience in operations, finance operations, or similar roles Prior experience in handling transactions, reconciliations, or supervisory tasks is preferred Basic data analysis skills (Excel, Google Sheets, or SQL) Strong understanding of operational processes and reconciliation flows Familiarity with tools such as Metabase, Jira, Trello, or similar workflow management systems (preferred) Ability to prepare and deliver presentations Leadership skills with experience managing or guiding small teams Strong conflict resolution and problem-solving abilities Mentoring and coaching capabilities Strategic thinking for short-term operational improvements Good communication and stakeholder management skills Key Responsibilities Execute end-to-end operational tasks with minimal supervision Ensure accuracy, completeness, and compliance of operational processes Handle complex reconciliation and exception cases Investigate and resolve operational issues, including root cause analysis Monitor SLA performance, queue health, and sub-team productivity Act as the escalation point for operational issues Benefits Join us as we make magic happen to increase Indonesia’s financial inclusion!