Faster Payment Coordinator

Role: The Faster Payment Coordinator is responsible for ensuring the accurate, secure, and real-time processing of immediate transactions from RTP, Fed. Now, and Stablecoin by monitoring systems, resolving exceptions, reviewing appropriate reports, and managing risk.

Essential Functions

Performs monitoring of high-volume real-time payments across various systems to ensure completion within strict service level agreements, regulations, and compliance. Actively identifies opportunities for process improvement and streamlining faster payment providers. Investigates, troubleshoots, and resolves payment discrepancies, transaction denials, exceptions, and reversal request.

Handles inquiries from employees, members, vendors, and other financial institutions. Contributes to daily operations, provides insight for business updates to department management, and coordinates with key stakeholders in the organization. Reviews daily voucher, daily report download, and settlement to ensure accuracy in the payment posting.

Performs other job-related duties as assigned. Experience: Minimum 3 years Member/customer service experience with the financial institution. Required Minimum 3 years Knowledge of basic compliance and banking regulations. Required Minimum 3 years Knowledge of operating rules in regards to RTP, Fed. Now, and Stablecoin.

Preferred Education: High School Diploma or GED Required Associates Degree in computer science, business administration, or related field. Preferred Certification/License Accredited Faster Payments Professional (AFPP) or Faster Payment Professional (FPP) certification. If not currently held, the ability to obtain within a 2 year time frame.

Required Certification/License Accredited Payment Risk Professional (APRP) certification. Preferred Other Skills Required: Ability to interact professionally and confidentially with employees, management, members, and external partners for the purposes of resolving issues, giving or obtaining information, and building relationships.

Ability to communicated effectively and professionally with staff, all levels of management, and outside third parties including vendors and other financial institutions via phone and email. Strong organizational and time management skills and the ability to handle multiple priorities effectively. Ability to work independently with minimal supervision while keeping leadership informed.

Proficiency in Microsoft Office Suite.