Customer Service Representative

About Conditioned Air Solutions Join the team at Tim Ferguson Plumbing, Air and Electric- Jackson! We take pride in delivering top-tier HVAC services to our local communities, and that exceptional experience starts with our customer service team. We offer a supportive environment, clear opportunities for growth, and an energetic team culture where your hard work is recognized.

Key Benefits & Perks Competitive Compensation: Hourly pay plus performance incentives Health Benefits: Health, dental, and vision insurance options Time Off: Paid time off (PTO) and paid holidays Retirement: 401(k) retirement plan with company match Growth: Continuous training and career advancement opportunities in a booming trade industry What You'll Do Inbound & Outbound Booking: Answer incoming customer calls and make outbound calls to schedule HVAC maintenance, service repairs, and sales installation appointments.

Team Coordination: Provide precise appointment details to dispatchers, service technicians, and sales representatives to ensure seamless field operations. Customer Satisfaction: Follow up with recent customers post-service to gather feedback and ensure 100% satisfaction. Data Entry & Tracking: Maintain accurate logs of call volume, booked appointments, and customer interactions in our dispatch management system.

What We’re Looking For High school diploma or GED equivalent. 1+ years of call center, customer service, or receptionist experience (HVAC or home services experience is a major plus!) Energetic, friendly demeanor with professional communication skills. Strong multi-tasking ability and comfort using computers, multi-line phone systems, and scheduling software.

Valid driver’s license and legal authorization to work in the U.S. Tim Ferguson Plumbing, Air and Electric- Jackson is an Equal Opportunity Employer. #ZR #HVAC #Customer. Service #Job. Hiring #Now. Hiring #Dispatch #Scheduler