Automotive Service Advisor

Ross Downing Chrysler Dodge Jeep Ram of Mobile is looking for an experienced Automotive Service Advisor to join our team in Mobile, AL.

At Ross Downing Chrysler Dodge Jeep Ram of Mobile, our goal is simple: make every customer a customer for life. We believe happy employees create happy customers, which is why we reward individuals who are motivated, driven, and ready to succeed. Every employee plays a critical role in our success, and we remain committed to delivering the sameaward-winning service and value our community has trusted for years.

Our service department is closed on Sundays.

Position Overview: Automotive Service Advisor / Writer

Location: Mobile, AL

Schedule: Monday-Friday | 7:30 a.m. - 6:00 p.m.

Saturday | 8:00 a.m. - 2:00 p.m.

We are seeking an experienced Service Advisor / Writer with at least 2 years of advisor experienceor3+ years of automotive dealership experience.

Qualifications

2+ years of experience as an Automotive Service Advisor / Writer

Excellent people skills with strong sales ability

Ability to manage multiple customers while helping “drive” your assigned technician team

Professional appearance and demeanor

Strong phone communication skills

Commitment to maintaining high CSI and delivering exceptional customer service

Strong computer skills

Positive attitude with a strong work ethic

Ability to accurately estimate mechanical repairs based on technician recommendations

Valid driver’s license with a clean driving record

Ability to pass a background check and pre-employment drug screening

Responsibilities

Greet and assist customers in person and over the phone to identify service needs

Provide service recommendations and explain repair processes

Accurately document customer concerns and service requests

Communicate effectively with Service BDC, technicians, and customers

Assist customers with maintenance planning and future service needs

Provide regular service status updates to customers

Enter customer information into dealership systems and maintain accurate profiles

Order and receive parts as needed by the service department

Occasionally assist with customer transportation and vehicle pick-ups

Accept and process customer payments when necessary

Deliver an exceptional start-to-finish customer service experience

Stay up-to-date on products, services, warranties, and customer experience best practices

Benefits & Perks

Work for a progressive, high-performing dealership

Locally owned and operated family dealer group with a great culture

Collaborative, performance-driven team environment

Competitive commission-based compensation with CSI and performance bonuses

Outstanding earning potential

Multiple opportunities for career advancement

401(k) with company matching

Medical, Dental, Vision, and Life Insurance

Paid time off

Employee discounts

Compensation

Commission-based position with performance and CSI bonuses

Annual earning range: $63,790 - $110,000+

This is a role where earning an exceptional living is absolutely achievable for a coachable, motivated, and hardworking professional. If you bring an outgoing personality and a positive, can-do attitude, you’ll find a rewarding and challenging career with Ross Downing Chrysler Dodge Jeep Ram of Mobile.

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws