Sales Support Manager

Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations. Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.

Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries. Collaborate with cross-functional teams to align on goals and ensure smooth implementation of various sales process improvement initiatives. Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.

Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning. Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization. Job requirement Minimum of 4 to 5 years Sales Support or Sales Operations experience. Understanding of Sales processes as well as detailed understanding of Sales systems and data flow.

Excellent communication and interpersonal skills, with the ability to build relationships across teams. Analytical mindset with a focus on continuous improvement and problem-solving. Experience in managing a team will be a plus. Degree in Business Administration, Sales or a related field preferred.