Storage and Backup L3

Requirements

Key Responsibilities

Storage Management Administer and manage storage systems, including SAN (Storage Area Network) and NAS (Network Attached Storage) environments. Monitor storage infrastructure to ensure optimal performance, capacity utilization, and availability. Perform configuration, provisioning, and de-provisioning of storage resources based on business requirements.

Implement and maintain storage policies and procedures to support data retention, availability, and performance. Backup Administration Oversee backup operations to ensure data is regularly and successfully backed up according to defined schedules. Conduct routine backup testing and validation to confirm data recover-ability and integrity.

Troubleshoot backup failures and restore data as needed, coordinating with IT teams as required. Ensure backup policies are aligned with disaster recovery and business continuity objectives. Troubleshooting and Incident Resolution Provide Level 3 support for storage and backup-related incidents, diagnosing and resolving issues promptly.

Work with Level 1/2 support to handle escalated storage and backup tickets and provide technical guidance. Engage with Level 3 or vendor support teams for complex issues that require escalation. Performance Monitoring and Optimization Utilize monitoring tools to track storage and backup system performance, identifying and addressing potential bottlenecks.

Conduct regular audits and reviews to identify opportunities for system optimization and efficiency improvements. Implement performance tuning techniques to maximize the efficiency of storage and backup resources. Security and Compliance Enforce data security protocols to protect sensitive data, ensuring compliance with regulatory standards.

Manage access control for storage systems, ensuring only authorized personnel have access. Participate in security and compliance audits, providing relevant data and documentation. Documentation and Reporting Maintain accurate documentation of storage and backup configurations, policies, and procedures. Prepare regular reports on storage usage, backup success rates, and capacity planning forecasts.

Document incident response steps and resolutions for future reference.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred). Experience : Minimum of 3 years in storage and backup administration, with at least 2-5 years in an L3 support capacity. Certifications : Relevant certifications such as EMC, Net. App, or Commvault certifications are a plus.

Skills and Competencies Technical Skills : Strong understanding of storage technologies, including SAN, NAS, and DAS. Proficiency in storage management tools and backup software (e.g., Net. Backup, Commvault, Veeam, EMC, or IBM Spectrum). Familiarity with storage protocols, such as iSCSI, Fibre Channel, and NFS. Knowledge of backup and recovery best practices, retention policies, and disaster recovery procedures.

Experience with monitoring tools and storage management platforms. Soft Skills : Excellent problem-solving skills with the ability to troubleshoot complex storage and backup issues. Strong communication skills for effective collaboration with IT and business teams. Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.