Client Services Coordinator

Essential Functions

Takes care of day-to-day administrative activities supporting the sales team by servicing accounts with order processing, coordinating accounts with focus on client satisfaction, revenue optimization, and account growth. Processes orders and provides customer support including advising customers of product shortages, expected delivery dates, price changes, etc.

; verifies accuracy of orders received. Processes notifications of change orders; updates company systems on sales orders accordingly. Identifies customer’s account information using company systems and creates sales orders to corresponding purchase orders. Inputs orders and verifies accuracy of data entered in company systems based on product and system knowledge.

Coordinates complaints handling and other post market activities with Prismatik personnel. Maintains constant communication with Corporate to ensure an efficient workflow without interruptions and up-to-date information is relayed. Monitors backorder report; coordinates with appropriate departments to fulfill backorders as needed.

Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. Performs detailed research on questionable orders; communicates any discrepancies to internal customers and management. Establishes, maintains, and updates files, databases, records, and/or other documents.

Coordinates and schedules flights and hotel accommodations for traveling customers using Company’s designated travel agency to resolve issues, ensure positive results, and deliver a great customer experience. Researches travel options and available inventory, suggests alternative dates/services and presents applicable information for appropriate management approval in compliance with the Company’s travel policy.

Makes last-minute travel arrangements due to inclement weather or other travel emergencies. Performs other related duties and projects as directed by management.

Education and Experience

High School Diploma or equivalent. Minimum one (1) year of administrative, fulfillment, shipping, travel coordination, or relevant experience. Pay Rate $18.00-$23.00/hr