Operations Floater Technician

Join a Recognized Team! Health System Services is a proud finalist for the 2025 Best Companies to Work for in New York in the Medium-Sized Company category! This recognition reflects our dedication to our EPIC core values—Empathy, Passion, Integrity, and Commitment—and to creating a positive, supportive workplace where employees feel valued and have opportunities to grow.

About the Position: The Operations Floater Technician provides flexible, cross-trained support across Health System Services’ Delivery, Warehouse, and Biomedical departments. The ideal candidate must be dependable, self-motivated, adaptable, and willing to jump in wherever support is needed . This individual takes initiative, learns new responsibilities and works effectively with multiple teams.

Assignments may change throughout the day based on business priorities. Cross-Departmental Coverage and Support: Provide coverage across Delivery, Warehouse, and Biomedical departments based on staffing levels, workload, and operational priorities. Adjust to changing assignments, schedules, and work environments while maintaining a positive, team-focused attitude.

Proactively identify work that needs to be completed and seek direction when priorities are unclear. Complete assigned training and maintain the knowledge and demonstrated competency needed to support each department. Communicate with department leaders regarding assignments, work progress, outstanding needs, and handoffs.

Follow department-specific procedures and perform only tasks for which training and authorization have been completed. Remain productive between coverage assignments by assisting with daily tasks, organizing work areas, and completing assigned projects. Delivery Support Ensure the timely and secure delivery and installation of a wide range of durable medical equipment (DME) to various locations, adhering to safety protocols and addressing unique challenges based on the environment.

Take ownership of the delivery, pick-up, and ongoing maintenance of all types of home medical equipment, including advanced and specialized devices. Operate a company-owned vehicle in strict compliance with safety standards, conduct routine vehicle maintenance checks, and report any issues to ensure the highest level of operational readiness.

Provide in-depth education to patients, family members, and caregivers on the correct and safe usage, maintenance, and troubleshooting of equipment. Confirm delivery and pickup details and complete required documentation accurately and promptly. Assist with equipment setup and provide instructions on equipment use and care within the scope of completed training.

Interact professionally and respectfully with patients, caregivers, facility staff, and coworkers. Complete required vehicle checks and promptly report vehicle concerns, delivery issues, or equipment problems. Follow established driving, material-handling, infection prevention, and equipment-handling procedures. Warehouse Support Receive, inspect, sort, and store incoming equipment, supplies, and shipments.

Pick, prepare, stage, and load orders for delivery or departmental use. Assist with inventory counts, stock replenishment, and documentation of equipment movement. Clean and disinfect returned equipment according to established procedures. Keep clean, soiled, ready-for-use, and repair-pending equipment separated and properly identified.

Maintain organized storage areas and clear, safe workspaces. Report inventory discrepancies, missing components, damaged equipment, and supply needs. Biomedical Department Support Assist with equipment intake, identification, tracking, and preparation for inspection or service. Perform assigned equipment checks, basic functional testing, preventive maintenance, and minor repairs only after completing the required training and receiving authorization.

Document inspection findings, maintenance activities, equipment status, and service work accurately. Identify and report equipment concerns and remove or segregate equipment from service according to established procedures. Assist with parts organization, supply inventory, and preparation of equipment for return to service.

Refer work beyond the employee’s training, competency, or authorization to qualified biomedical personnel. Safety, Quality, and Professional Standards Follow company policies, safety requirements, infection prevention procedures, and applicable privacy and confidentiality requirements. Use required personal protective equipment and approved tools and handling methods.

Report safety hazards, incidents, equipment failures, and service concerns promptly. Maintain accurate records and protect patient, customer, and company information. Participate in training, team meetings, and process improvement activities. What We’re Looking For: Valid state-issued driver’s license in the state where the employee works, required.

High school diploma or GED, required. Experience in delivery, warehouse operations, durable medical equipment, healthcare support, equipment maintenance, or a related field. Basic mechanical skills. Initiative to recognize when help is needed and take appropriate action without repeated direction. Adaptability to move between departments and assignments with a cooperative attitude and willingness to learn.

Dependability to arrive prepared, follow through on commitments, and complete assignments consistently. Attention to detail in maintaining accurate documentation and following equipment-handling and safety procedures. Service-oriented mindset and commitment to treating patients, customers, and coworkers with professionalism, patience, and respect.

Excellent verbal and written communication skills. What You Get

• Benefits That Go Beyond the Basics: Comprehensive Health Coverage
• Medical, Dental, and Vision insurance to keep you and your family well Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked Time to Recharge
• Generous PTO, Vacation and 9 Paid Holidays Extra Support When You Need It
• Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program Education That Pays Off – Exclusive tuition reimbursement program with Niagara University, including savings on master's degree programs. Be Part of Something Bigger
• Join an organization that values giving back through community programs.

Compensation

$20.00 - $24.00 per hour, depending on experience Shift: Monday–Friday, 8:30 a.m.–5:00 p.m. Location: Tonawanda, NY