Biller / Collector

DEFINITION/PRIMARY FUNCTION The Biller/Collector performs diversified billing duties requiring knowledge of the intake and billing procedures of the department. Ensures that relevant billing functions are completed within designated timelines. The Biller/Collector will act as a patient advocate for patients with self-pay liabilities by informing them of collection policy and/or free care requirements through Berkshire Medical Center (BMC).

Assist patients in setting up payment plans to ensure full collection of accounts. Updates and verifies insurance information as needed; and verifies all necessary physician orders have been processed and are in the patient#s chart before billing. Complete data entry of remittances and complete follow-up on accounts in a timely manner.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.) Experience: # One year of billing experience within a homecare or business office setting.

Education

Associate#s degree in business preferred. License, Certification # Registration: N/A Other Requirements: Demonstrates exceptional communication skills, both via telephone and in person. Shows willingness to accept additional responsibilities/duties. Proven ability to handle stressful situations calmly and rationally. Meet deadlines even with a high volume of interruptions.

Proven ability to deal effectively with the public as well as co-workers. Demonstrates the ability to work independently and prioritize duties and manage time with minimum supervision Highly motivated, detail oriented, familiar with computer operations, good organizational and interpersonal skills and sensitive to confidential material.

Basic knowledge of Microsoft Excel and Word software and homecare software. # Basic understanding of relevant federal, state, payor regulations and policies as related to billing for home care and hospice services.