Customer Service Representative

Dragonfly Shipping is seeking a passionate Customer Service Representative for an exciting new opportunity in our Brisbane Team!

About the role

As the Customer Service Representative, you will be the first point of contact for our customers, providing exceptional customer service and ensuring the customer’s experience exceeds their expectations.

Responsibilities include

Providing a superior customer experience Respond to customer inquiries, complaints & instructions; Contact customers by phone and / or email; Collaborate with delivery partners and operation supervisors; Data entry as needed; Escalate special cases to supervisors; Maintain a clean and safe work environment following health and safety regulations; Prepare daily reports.

About you

As an experienced Customer Service Representative, you will: Have at least 3 years of experience in a customer service position; Have customer service experience in high volume environment within the logistics/transport industry (preferred); Love to have a meaningful impact; Looking for growth opportunities; Exceptional customer services skills; Be dynamic and customer focused; Outstanding oral and written communication skills; Strong skills with the Microsoft Office suite and other software; Ability to quickly problem solve to provide the best possible experience for our customers.

Why join Dragonfly? Competitive remuneration package; Dynamic, team-oriented, supportive environment; Chance to head the Customer Service team as the business expands; Opportunity to be part of rapidly expanding business in a growth Industry. Sending packages should be simple. Dragonfly stands for a different way of doing e-commerce delivery in Australia.

Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience. At Dragonfly, it’s the littlest details that make the difference.

We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia. Welcome to Dragonfly.