Field Engineering Technician Hawthorne NY

JOB TITLE: Field Engineering Technician LOCATION: Hawthorne, NY (on-site) + regular travel (50%-75%) to customer sites across U.S. TYPE: Full time, regular COMPENSATION: $30.00/hr - $50.00/hr Clarapath is a medical robotics company based in Westchester County, NY, dedicated to transforming and modernizing laboratory workflows.

Our mission is to improve patient care by increasing efficiency, reducing costs, and enhancing the quality and consistency of laboratory processes. Our portfolio includes Section. Star� and Trim. Star Pro�, innovative electro-mechanical systems designed to automate and elevate critical steps in the histology workflow.

Section. Star� delivers high-quality, consistent tissue sections, while Trim. Star Pro� streamlines and standardizes the trimming process - together enabling laboratories to operate with greater precision, throughput, and reliability. At Clarapath, we bring together experts across engineering, data science, robotics, healthcare innovation, and laboratory operations.

Our R&D team drives innovation, product enhancements, and a strong pipeline of new solutions, while our manufacturing team oversees production and quality control at our ISO-certified facility. Also based in our New York headquarters are our sales, marketing, administrative, and service teams, who work closely together to ensure every customer receives a seamless, personalized experience at every touchpoint.

Role Summary

The Field Engineering Technician will play a critical role in supporting the installation, operation, and service of Clarapath�s Section. Star� and Trim. Star Pro�, our advanced electro-mechanical systems, at customer sites. This position requires strong technical aptitude, hands-on troubleshooting skills, and the ability to work independently in dynamic field environments.

Working closely with our engineering, manufacturing, and customer support teams, this individual will ensure successful deployments, perform on-site diagnostics and repairs, and provide valuable feedback to improve product performance and reliability. We are seeking a proactive, detail-oriented technician who thrives in fast-paced settings, communicates effectively with customers, and is eager to apply problem-solving skills to real-world technical challenges.

Responsibilities

Install, configure, and commission Section. Star� and Trim. Star Pro� units at customer sites Perform on-site diagnostics, troubleshooting, and repair of electro-mechanical and control-system components Use software tools to diagnose issues, identify root causes, and support machines deployed in the field Conduct preventive maintenance and routine system health checks Accurately document service activities, maintenance findings, and corrective actions Collaborate cross-functionally with engineering, manufacturing, and customer support teams to communicate field issues and recommend product improvements Support beta testing, validation activities, and field deployment of product updates Maintain a high level of professionalism and clear customer communication while representing Clarapath Ensure compliance with safety protocols, quality standards, and applicable regulatory requirements Qualifications: Associate degree or technical certification in engineering technology, electronics, mechanical systems, or a related field (Bachelor�s degree preferred) 2+ years of experience in field service, technical support, electro-mechanical equipment maintenance, or a related role Strong troubleshooting skills across mechanical assemblies, electrical systems, sensors, and control hardware Experience diagnosing basic electrical issues using multimeters Hands-on experience with wire crimping and cable assembly Ability to read and interpret schematics, wiring diagrams, and mechanical drawings Comfortable working with software tools and command-line interfaces with training and guidance from the software team Ability to work with small electro-mechanical components in tight spaces; steady hands required Competency in handling warehouse equipment such as hand trucks and electric stackers Excellent communication skills, strong customer-service orientation, and attention to documentation detail Ability to travel frequently to customer sites (up to ~50% -75%) Ability to lift and maneuver equipment as required for installation and service tasks Familiarity with laboratory or medical devices, a plus Company Offers: Competitive salary & equity opportunities Medical, dental & vision insurance Employer-paid life & disability insurance 401(k) with company contributions HSA & FSA options Generous PTO & paid holidays Daily catered lunch Commuter benefits Employee wellness & assistance programs Career growth & development opportunities Collaborative, innovative, and mission-driven work environment Clarapath is proud to be an equal opportunity employer.

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, Clarapath complies with applicable state and local laws governing nondiscrimination in employment.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.