Job description
Job Description
- Customer Service & Frontline Support
- Greet and assist walk-in visitors and patients at the KPJ Healthcare Lounge.
- Provide courteous and accurate information on KPJ services, hospital offerings, and specialist appointments.
- Act as the primary point of contact for patients requiring assistance or follow-up.
- Ensure a welcoming, professional, and comfortable environment for all visitors.
- Patient Enquiries & Medical Tourism
- Attend to enquiries from local and international patients regarding healthcare services and medical tourism packages.
- Provide guidance on available hospital packages, treatments, and specialist consultations.
- Promote KPJ services to potential patients and visitors.
- Coordination & Liaison
- Liaise with KPJ hospitals for appointment scheduling, patient admissions, and transportation arrangements.
- Coordinate with ferry terminal authorities, transport service providers, and international patient liaison officers.
- Ensure smooth handover and transition of patients between locations and services.
- Operations & Lounge Management
- Manage customer flow to maintain efficiency and service quality.
- Oversee the cleanliness, organization, and readiness of the lounge environment.
- Manage and update promotional materials and information displays.
- Documentation & Reporting
- Maintain accurate records of patient interactions, enquiries, and feedback.
- Handle documentation and ensure timely submission of daily reports to HQ or relevant departments.
- Track service performance and highlight any operational issues.
- Emergency Response & Issue Handling
- Provide immediate assistance and coordinate emergency medical support when required.
- Escalate complex or critical issues to appropriate KPJ personnel or management promptly.
- Communication & Professional Standards
- Demonstrate strong interpersonal and communication skills when interacting with patients and stakeholders.
- Practice cultural sensitivity and professionalism at all times.
- Communicate effectively in multiple languages where necessary (e.g., English, Malay, Indonesian). Job Requirement
- Diploma or Degree in Hospitality, Business Administration, Healthcare Management, or a related field