General Manager

Overview

We are seeking an experienced General Manager to lead our operations. This role oversees all aspects of the business, including sales, service, operations, team development, and customer satisfaction.

Key Responsibilities

Full operational, sales, and support responsibility for the center. Develop, implement, and execute budgets, strategic plans, and marketing initiatives. Drive new programs, revenue streams, and strategies to exceed sales and profitability goals. Recruit, train, and develop a high-performing team; conduct performance evaluations.

Build a culture of accountability, collaboration, and exceptional customer service. Monitor data, identify trends, and implement corrective actions. Maintain knowledge of competitors and share best practices across the organization. Ensure compliance with safety policies and lead health and safety initiatives. Prepare forecasts, budgets, and operational reports; ensure timely completion of tasks.

Some local and overnight travel; flexibility to work outside normal hours as needed.

Qualifications

5+ years leading teams in B2C/B2B service markets. 5+ years managing fast-paced service organizations with a proven track record of growth. Bachelor’s degree preferred, or equivalent combination of education and experience. Knowledge of plumbing, HVAC, and turnkey project operations preferred. Strong communication, leadership, and interpersonal skills.

Financial acumen, analytical skills, and attention to detail. Proficiency with computers, reporting, and business correspondence. Certifications & Licenses Valid driver’s license required. Plumbing or trade-specific license preferred. Physical & Work Environment Frequent standing, walking, and talking; occasional lifting up to 50 lbs.

Work may include climbing, stooping, and operating in extreme temperatures or hazardous conditions. Frequent visits to job sites with exposure to outdoor elements, chemicals, and machinery. Flexibility to work overtime and weekends as required.