IT Support Technician

Job Details: Job Location: Vacaville

• Legal Address
• Vacaville, CA, Salary Range: $27.00 - $32.00Hourly, Job Opportunity: Pay Rate – $27/hr - $32/hr DOE Come Join us and Grow with our Family! At Mariani, we believe that family comes first! We understand work is only part of what makes life rewarding. If you enjoy working in a flexible, respectful, collaborative environment where community members embrace change and seek continuous improvement, have a voice and can make a difference, we want to meet you! We are a 4th generation family owned, global, growing, and innovative company based in Vacaville, CA, driven by our vision to “Inspire Healthy Living.” We have tremendous respect for our planet and a commitment to do our part to leave it in better condition for future generations. We value our employees and remain committed to the values that have kept us strong for over 115 years, leading with Mutual Respect. We work every day to provide real, whole, plant-based foods that make healthy snacking a little easier and a lot more delicious. Check us out at www.mariani.com and apply via our Career site.

Key Responsibilities

(Top 5-6) Serves as the first point of contact for Mariani community members seeking technical assistance. Performs on premises and remote troubleshooting of support tickets and requests. Researches and communicates relevant support and technical information to end-users. Maintains accurate ticket documentation to ensure timely resolution and service-level adherence.

Maintains IT hardware inventory logs and requests equipment purchases as needed. Updates and maintains audio visual equipment in conference rooms and presentation spaces. Position Requirements: Associate degree or equivalent experience CompTIA A+ or equivalent certifications are preferred Excellent written and verbal communication skills 5+ years of experience with customer service and/or technical support Technical knowledge of PC hardware, Windows OS, and Microsoft Office Benefits: Fun Safety and Holiday celebratory events!

Emphasis on Growing, Learning & Developing! Competitive Salary & Benefits

• Mariani pays the majority of the deductible for medical benefits! Health & Wellness Program for our Family of employees and their families!

Qualifications

Requirements

Associate degree or equivalent experience is required CompTIA A+ or equivalent certifications are desirable 5+ years’ experience working in the Information Technology field, Tier 2 support experience is preferred In-depth technical experience and knowledge of PC hardware, the Microsoft Windows platform, and the Microsoft Office 365 suite of products, are required Ability to troubleshoot, diagnose, and resolve technical and workflow problems Knowledge of printer hardware, software, and troubleshooting printer driver issues Experience supporting iOS and Android smartphones and tablets Experience supporting Zoom Phone and Meeting in an Enterprise environment is preferred Basic knowledge of networking services and protocols including TCP/IP, DNS, DHCP, and network hardware Excellent written and verbal communication skills and the ability to communicate with end-users at all levels of the organization