Csm Emea

Description About the Position: As a Customer Success Manager at SAM, you will play a key role in guiding enterprise customers through their lifecycle, ensuring they achieve their business objectives while driving long-term value. You will work closely with Sales, Product, and Engineering teams to deliver seamless deployment and ongoing engagement across complex environments.

Main Responsibilities Serve as a trusted advisor by deeply understanding the customer’s business needs and objectives. Act as the internal voice of the customer, working cross-functionally to ensure strong engagement and satisfaction. Lead the full customer lifecycle, including sales collaboration, onboarding, deployment, and ongoing operational oversight, with hands-on involvement in complex hardware and cloud-based solutions.

Identify and drive expansion opportunities (upsell and cross-sell) in collaboration with Sales, supporting revenue growth within existing accounts. Manage multiple customer engagements simultaneously, prioritizing effectively and proactively. Maintain continuous communication with customers and conduct periodic business reviews

Requirements

6+ years of experience in Customer Success or Technical Account Management working with EMEA enterprise customers ( MUST ). Experience working with telecom or complex enterprise environments ( Advantage ). Proven ability to build scalable processes with a strong customer-centric approach. Experience managing complex, cross-functional, large-scale projects.

Highly organized with strong attention to detail and ability to multitask. Excellent problem-solving and technical skills. Fluent in written and spoken English. Willingness to travel to customer sites as needed. Bachelor’s Degree or equivalent experience.