Manager, TSG Product Management

WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance.

They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. WHO YOU’LL WORK WITH At the heart of Bain’s Digital Workplace Experience team is the drive to transform how we work.

The team’s mission is to construct an AI-powered workplace that delivers a flexible, connected, intelligent and equitable day-to-day technology experience to a diverse set of Bain and client teams, empowering them to do their best work and drive innovative client results. We believe that technology can be a competitive advantage, and seek to drive innovative experiences, pushing the boundaries of what is possible in the modern workplace.

Focused on innovation, employees in this group: Unlock AI-Powered Efficiency: Infuse AI across all experiences, managing market-leading AI tools and generative AI assistants, to enhance efficiency and deliver personalized, scalable solutions for Bain’s diverse teams. Build intuitive experiences: Remove friction and increase productivity by building intuitive and integrated technology experiences that power your daily work.

Champion Hybrid Work: Build seamless, secure solutions for flexible, productive work—whether in the office or remotely. Protect Our Digital World: Safeguard Bain’s data while ensuring our tools are intuitive and accessible. Lay the Foundation for the Future: Create the infrastructure that powers innovation and drives the firm forward.

WHERE YOU’LL FIT WITHIN THE TEAM Bain’s Digital Workplace Experience team is comprised of Product and Engineering teams that together form cross-functional, agile product teams mapped to key capabilities. These capabilities include: AI assistants, Content Creation, Data & Analytics, Team Collaboration, Conferencing, Enterprise Communication and Device experiences.

Each of these capabilities are driven by Product Owners, with dedicated engineering team members to help drive differentiated experiences at scale. We are fully integrated with Bain’s strategy, setting new standards for ways of working in the management consulting industry. WHAT YOU’LL DO You will, as the Manager, be responsible for envisioning, implementing, and adopting features/functionality related to Bain’s AI Assistant product stack.

This role will focus on infusing AI assistant capabilities into the case lifecycle, delivering a re-imagined, AI-powered client delivery experience. This role represents the 'voice of the customer,' maintaining and prioritizing the AI product backlog to ensure that everyone is working on tasks that maximize business value and deliver the most impactful AI tools to all customers, particularly Bain’s consulting teams.

Product Planning & Stakeholder Engagement (50%) You will distill high-level roadmap set by the Product Manager into a clear and actionable sequence of work, with a specific focus on AI product stack management. You will ensure continuous communication with key stakeholders, including consulting teams, to align the AI product stack with the firm's priorities and rapidly changing consulting needs.

You will research and define the customer segments served by the AI product(s), with a particular focus on Bain’s consulting population. You will measure customer value/business outcomes through pilots, surveys, sprint reviews, KPI metrics, etc., to ensure the AI product fulfills its vision and rapidly adapts the roadmap to match evolving needs.

You will create and execute end-user communication, marketing, and training strategies for AI products, rapidly adapting based on feedback. You will work closely with other Product Owners across TSG to drive synergies in AI tools with the goal of reducing friction for end users, particularly consultants. Product Delivery (40%) You will motivate and inspire product teams by conveying the product vision and helping the team understand the business purpose, particularly related to AI solutions for consultants.

You will maintain a clear prioritized AI product backlog based on business value and the product roadmap, continuously reprioritizing to maximize total business outcomes. You will work with appropriate technical teams and third parties to deliver continuous AI-powered feature releases, such as advanced tools like ChatGPT Enterprise and other agentic platforms, designed to optimize consultants' productivity and effectiveness.

You will write appropriate user stories at the right level of detail for the team, including acceptance criteria, and continuously improve based on team feedback. You will actively participate in appropriate Agile ceremonies for AI products. You will work with technical teams and vendors to further integrate and simplify access/usability of AI tools and review/optimize customizable settings for maximum Bain team productivity.

You may manage temporary or rotational staff like interns or contractors to help complete this work. Domain Knowledge (10%) You will develop, maintain, and demonstrate domain expertise in AI products and tools, particularly as they relate to consulting teams. You will understand technical topics at a conceptual level and collaborate with the Technical Product Management team to inform a technology strategy that aligns with overall product strategy and AI integration.

ABOUT YOU

Experience Typically 5 to 8 years of progressive experience and at least 2 to 4 years of relevant experience is required, including: Management Consulting Experience: Direct experience in management consulting, supporting consulting workflows, and/or are well-versed in the challenges and demands of a fast-paced consulting environment and can translate these needs into cutting-edge AI solutions.

AI Tools Expertise: Hands-on experience with advanced AI tools, including generative AI assistants like Custom GPTs or similar, and understand how to leverage AI to improve productivity and client outcomes. Comfortable managing an AI product stack and working with engineers to build innovative, scalable solutions.

Education

A Bachelor’s degree or an equivalent combination of education, training is required. Other Desirable Skills Ability to prioritize and meet deadlines Influencing skills, able to create consensus across cross-functional teams Communication skills, with the ability to explain complex requirements to engineering teams or propose strategic direction to leadership Vendor management skills, including holding them accountable for deliverables and overcoming roadblocks Agile methodology familiarity and Agile Product Owner certification are a plus U.

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COMPENSATION

INFORMATION Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below). Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles.

The estimated annualized compensation for this role is as follows: In Illinois, the good-faith, reasonable annualized full-time salary range for this role is between $141,000 - $169,250. Annual discretionary performance bonus This role may also be eligible for other elements of discretionary compensation Benefits: 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck Generous paid time off, including parental leave, sick leave and paid holidays Fully vested 401(k) company contribution Paid Life and Long-Term Disability insurance Annual fitness reimbursements