Systems Administrator-Assigned

Job Details: Job Location: Lincoln O Street Location

• Lincoln, NE, Position Type: Full Time, Salary Range: $45000.00 - $55000.00Salary/year, Job Summary The Systems Administrator
• Assigned serves as the primary onsite IT resource for a designated healthcare client. This individual works from the customer location on a full-time basis and acts as a trusted extension of both the client organization and Eakes. The role requires strong communication skills, a sense of urgency, independent decision-making, and the ability to deliver high-quality technical support and customer service in a healthcare environment. Primary Job Duties/Responsibilities  Maintain a full-time onsite presence at the assigned customer location.  Serve as the primary day-to-day IT contact for customer staff and leadership.  Respond to technical issues with urgency and professionalism.  Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic networking issues.  Document all work accurately within the ticketing system.  Communicate clearly with end users, customer leadership, vendors, and Eakes Managed IT staff.  Escalate issues to higher-level engineering resources when necessary.  Identify recurring issues and opportunities for operational improvement.  Participate in Eakes meetings, training events, and required team activities.  Assist with workstation deployments, application support, onboarding, offboarding, and routine IT maintenance. OTHER DUTIES AS MAY BE ASSIGNED Qualifications: Qualifications Required Qualifications  2+ years of IT support experience in a help desk, service desk, desktop support, or managed services environment.  Strong communication and customer service skills.  Ability to work independently with minimal supervision.  Strong organizational, troubleshooting, and time-management skills.  Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint management, and common business applications.  Ability to prioritize competing requests and maintain a high level of responsiveness.

Preferred Qualifications

 Prior experience working in a healthcare or medical environment.  Experience supporting HIPAA-regulated organizations and handling sensitive information appropriately.  Experience working within an MSP environment.  CompTIA A+, Network+, Microsoft, or comparable certifications.  Experience supporting basic networking, wireless connectivity, and line-of-business applications.

Other  Ability to be a self-starter and work with a team  Exceptional customer service skills  Excellent interpersonal skills  Creative problem solver  Strong communication skills  Travel as necessary to customer locations  Valid driver's license and good driving record  Ability to lift 60 pounds as needed during workday