Coordinator, CSD-SV

• Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd

• Handle Customer phone calls
• Handle cases correspondence with customer on potential claim requests
• Act as point of entry for Bills of Lading inquiries
• Handle documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service delivery
• When required, handle B/L amendments for urgent cases
• Bill additional costs / fees to customer where applicable
• Process invoice amendments (reversals) received via e-mail
• Handle Bill of Lading releases requests (Telex release, certificates)
• Proactively acts to improve customs and documentation processes (e.g. monitoring of SI quality and time, revenue handling, customer profile)
• Build expertise in all topics related to Export Documentation
• Follow standard processes and new requirements as communicated by management
• Complete all functional HIP training timely
• University degree or equivalent
• Very good command of written and spoken English
• Working knowledge of MS Office
• Able to work well with others and follow guidelines
• Positive attitude
• Receptive and be able to grasp new ideas and motivate one’s self for personal development