Care Lead

Job Description: Care Lead

Position Title: Care Lead Reports To: Senior Operations Associate Employment Type: Full-time, Non Exempt

Position Summary

The Care Lead serves as a frontline supervisor, overseeing a team of caregivers to ensure high-quality, consistent, and compassionate care delivery. Reporting directly to the Senior Operations Associate, the Care Lead balances staff supervision, client assessments, and operational coordination. This role plays a key part in caregiver retention, client satisfaction, and compliance with company standards.

Key Responsibilities

Supervision & Team Management

• Directly supervise a group of caregivers, serving as their first point of contact for support, questions, and performance issues

• Host weekly or bi-weekly huddles to communicate scheduling updates, celebrate milestones, and reinforce team cohesion

• Maintain open communication through Teams, text, or calls, ensuring consistent caregiver engagement.

New Hire Onboarding & Integration

• Personally welcome new caregivers during onboarding sessions, introducing them to the team and administrative staff

• Conduct 30-minute orientation meetings to review expectations, performance metrics, and what exceptional care looks like.

• Coordinate shadowing opportunities with senior caregivers and manage warm hand-offs for smooth transitions.

Caregiver Support & Development

• Conduct bi-weekly check-ins for caregivers in their first 90 days, then monthly thereafter

• Monitor performance via punctuality, professionalism, and client feedback.

• Provide real-time recognition for good work and address issues promptly with kindness and clarity.

• Implement corrective action plans when needed, with clear goals and timelines.

Client Engagement & Home Assessments

• Perform client home assessments, including intake interviews, documentation, and retrieval of required signatures

• Introduce clients to the agency, explain services, and provide admission documents.

• Ensure accurate documentation in WellSky and maintain compliance with authorization and care plans.

Warm Hand-Offs & Continuity of Care

• Manage smooth caregiver transitions by preparing care summaries, introducing new staff, and observing initial interactions.

• Follow up with clients and new caregivers post-shift to confirm satisfaction and fit.

Documentation & Compliance

• Record all caregiver interactions, client assessments, and supervision notes in WellSky and internal trackers.

• Ensure completion of care plans, admission paperwork, and caregiver performance templates.

• Track and report on trends in caregiver performance and client satisfaction.

Compensation: $26-$32, hourly

About Us

Omatochi, a home care agency, helps advanced-age adults make a smooth transition to a serene stage of senior living. Our exceptional in-home care combines with the right technologies in a family-focused approach, yields family involvement, and provides peace of mind.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local la ws.