IT Systems Administrator

The IT System Administrator role is versatile and experienced in all aspects of information technology within our organization. This role will be responsible for providing comprehensive support across various IT functions, including help desk support, desktop support, system administration, network management, database administration, and IT security.

The IT System Administrator role will play a pivotal role in fostering a culture of innovation and efficiency within our organization. By providing comprehensive support across all IT functions, leverage technology effectively, enhance collaboration, productivity, and overall business accomplishments. Additionally, their expertise in maintaining secure and reliable IT systems will instill confidence among stakeholders, reinforcing our commitment to excellence and success in achieving organizational goals.

Help Desk/Desktop/ERP Support: Prioritizes and responds to issues reported in ticketing system. Maintains a record of completed services, communications, asset information, and escalation of issues in a centralized ticketing system. Provide technical support and assistance to end-users, addressing their IT-related inquiries, issues, and requests Troubleshoot and resolve hardware and software problems, escalating complex issues as needed Install, configure, and maintain desktop computers, laptops, and peripherals Ensure the availability and functionality of desktop operating systems and software applications Provide day to day ERP operational support, triage, troubleshooting, issue resolution, and manage security framework.

Work closely with IT Manager at Woodsage facility in Holland OH and partner on shared services, licensing, AI model roll-out and projects. System/Network/Database Administration: Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on computers. Provides client-level network configuration and troubleshooting, and escalates network, application, or server issues as needed.

Own daily IT Operational stability for production-critical systems Act as the primary IT escalation point during plant-impacting IT incidents Escalate system risks, recurring issues or major incidents to leadership as appropriate. Ensure production-critical server and database platforms remain available, coordinating maintenance windows and remediation appropriately.

Install, configure, and manage server operating systems, virtualization technologies, and business applications Design, implement, and manage computer networks, including LANs, WANs, and wireless networks Configure and optimize network devices such as routers, switches, firewalls, and wireless access points Other duties as assigned REQUIRED SKILLS & ABILITIES: Strong knowledge and proficiency in a wide range of IT systems, technologies, and platforms Ability to troubleshoot hardware and software issues across various devices and systems Experience with system administration, network management, database administration, and IT security Excellent problem-solving abilities to identify, analyze, and resolve complex IT issues efficiently Capacity to think critically and creatively to develop innovative solutions to technical challenges Clear and effective communication skills to interact with end-users, team members, and stakeholders Strong customer service orientation with a focus on providing exceptional support and assistance to end-users Ability to manage priorities, and timelines to meet project objectives Strong team collaboration skills to work effectively with cross-functional teams and colleagues Awareness of potential security threats and vulnerabilities and initiative-taking measures to mitigate risks EDUCATION AND EXPERIENCE: Bachelor’s degree in computer science, Information Technology, or related field AND A minimum of 2 years’ experience of proven experience working in various IT roles, with a strong understanding of IT systems and infrastructure Experience in a manufacturing environment supporting both office and plant IT needs.

Experience providing ERP user support preferred. Proficiency in troubleshooting hardware and software issues, with firsthand experience in desktop support, system administration, and network management Familiarity with database administration principles and experience with database management systems Knowledge of IT security best practices and protocols, including experience with security tools and technologies Excellent communication skills and the ability to collaborate effectively with team members and end-users Manufacturing industry experience a plus