Branch Office Manager

Join Our Team! Office Manager/Scheduling Coordinator Needed for a Rewarding Role! Are you looking for a fulfilling career where you can make a meaningful impact? Exciting Homecare Agency in Dover is seeking a dedicated and compassionate Scheduling Coordinator to ensure smooth operations and exceptional care delivery.

About Us

At this exciting Homecare Agency, we are committed to providing compassionate and high-quality care to our clients. We strive to create a supportive environment that caters to their physical, spiritual, and emotional needs. Why Join Us: We offer a supportive work environment where your contributions are valued. We provide competitive benefits and the opportunity to grow professionally in the healthcare industry.

If you are passionate about making a difference in the lives of others and possess the skills we are looking for, we encourage you to apply.

Benefits

401(k) with matching contribution. Employee assistance program. Paid legal holidays. Opportunities for professional development.

Position Overview

As an Office Manager/Scheduling Coordinator, you will play a crucial role in coordinating caregiver schedules, maintaining attendance records, and optimizing operational efficiency. This position requires a motivated individual who is highly organized, intuitive, and capable of working both independently and collaboratively.

Responsibilities

Coordinate caregiver placements to meet client needs effectively. Maintain and update monthly schedules for all services. Post and fill open shifts promptly and efficiently. Communicate regularly with staff regarding scheduling, availability, and assignments. Manage phone calls professionally and empathetically, ensuring excellent customer service.

Document all scheduling activities accurately in our system. Assist in screening and selecting caregivers. Develop and implement strategies to enhance staff retention. Assist with compliance requirements for caregivers. Support HR functions, including Benefits, Credentialing, Compliance, and Orientation. Ensure adherence to federal and state employment regulations, including I-9 and Wage Theft Protection Act.

Aid in the annual benefits open enrollment process. Maintain confidentiality and privacy with respect and dignity. Provide support to the team as needed. Skills and Qualifications: Fluent in conversational Spanish. Previous experience in scheduling preferred. Strong customer service skills, particularly over the phone.

Proficient in computer applications. Exceptional organizational abilities and attention to detail. Ability to thrive in a fast-paced environment and manage deadlines effectively.

Benefits

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Education: High school or equivalent (Required) Experience: Customer service: 1 year (Required) Computer skills: 1 year (Required) Language: Spanish (Required) Work Location: In person