Mariner Engagement Specialist

About Marquette: Headquartered in Paducah, Kentucky and founded in 1978, Marquette is a leading provider of inland marine transportation services. Our Company operates over 130 towboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market. In addition, the Company controls over 1,000 dry cargo barges.

The Company has additional offices in St Rose, LA, Lockport, LA and La Porte, TX. With over 1,800 vessel and shore-based employees, Marquette is the largest provider of independent towing services within the inland waterways. We are the only fully integrated fleet in the industry that can do what we do. The Mariner Engagement Specialist is responsible for driving initiatives that enhance the recruitment, retention and development of high-quality deck crew and deck leadership.

This role acts as an ambassador to both new hires and experienced mariners, providing information and support throughout their tenure with Marquette. Principal Responsibilities: Represents Marquette at job fairs and community events. Assists with deck recruiting during peak hiring periods. Takes an active role in deck crew orientation.

Secures orientation attendees hotel accommodations. Ensures sufficient trainer coverage based on orientation class size. Coordinates meals for orientation attendees. Presents on HR topics during orientation. Assists employees with career path planning and timelines. Monitors evaluation/promotion process to ensure that crew members aren’t getting “lost” and that promotion process is fair and timely.

Provides welcome letter to new mariners and check-in at the conclusion of their first hitch. Follows-up on offboarding surveys and escalates concerns as appropriate. Performs stay and exit interviews. Engages with mariners regularly through vessel visits, crew changes, training events, phone calls, etc., to build and maintain strong relationships.

Checks-in with mariners who live in areas affected by natural disasters and coordinate support as needed. Supports mariner recognition for special occasions, including sending birthday greetings and developing a call tree for leadership team to contact vessels on Thanksgiving and Christmas. Prepares employee biography information for training attendees to share with Operations and Leadership.

Manage referral bonus process. Monitors turnover trends and escalates trends/concerns. Supports Ambassador program in conjunction with Communications Manager. Assists mariners with understanding and accessing Confluence, Dayforce HR and Payroll system, and other questions. Other duties as assigned.

Qualifications

Associate’s Degree or higher preferred. Excellent interpersonal/communication skills, both oral and written. Proficient in Microsoft Office. Maintains confidentiality of sensitive information. High level of customer service to all employees. Motivated self-starter. Marquette offers competitive pay, health, dental & vision insurance, 401K plan with company match, bonus plan, company paid life insurance, short- & long-term disability, flexible spending account, critical illness, accident insurance, and other incentives!

Marquette is proud to be an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

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