Service Advisor

About Us

The Beyer Automotive Group currently sells and services Volvo, Land Rover, Kia, and Subaru across greater Washington DC.

We are seeking to add a highly-motivated, customer-focused Service Advisor to handle our service customers' concerns at our Land Rover Alexandria location. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.

What We Offer

• Medical, Dental and Vision Insurance

• Paid Time off

• Paid Holidays

• Paid Training

• 401K

• Discounts on products and services

• Career advancement opportunities, promote from within

• Continued education, manufacturer hands-on and web-based training

• Manager in training program

• Clean and professional work environment

• Competitive wages

Service Advisor responsibilities

• Greeting customers promptly

• Obtaining customer and vehicle information

• Clearly reporting all vehicle symptoms as described by the customer

• Determining and recommending needed maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and updating customers frequently

• Verifying that the final invoice reconciles with the work performed on the repair order

• Explaining all completed work and charges to customers

Requirements:

• Minimum 1 year experience in a service advisory role

• ADP experience is preferred but not required.

• Hyundai experience is a PLUS!

• Positive attitude

• High volume mentality

• CSI focused

• Required experience:

• Service Advisor, Dealership, Automotive Knowledge: 1 year