Project Director

JOB DESCRIPTION FORM Position Title: Project Director Location: Headquarters – Beirut, Lebanon Department: Research and Development (R&D) Department Reports To: Chief Product and Group R&D Officer Division: Telecel Global Limited General Overview The Project Director serves as the primary technical liaison between Telecel and its clients and telecom operators, leading the technical and operational lifecycle of projects from pre-sales and solution design through implementation, go-live, support and commercial growth.

The role translates client requirements into feasible solutions, supports business acquisition through tenders and proposals, ensures successful delivery against contractual commitments, and oversees the performance and development of deployed Value-Added Services (VAS).

Key Responsibilities

Pre-Sales Engagement Participate in pre-sales discussions and client meetings alongside the Sales team to assess new business opportunities. Analyze client business requirements and identify the most suitable platforms and solutions, including SDP, USSD, WhatsApp, Airtime Lending, MCN, and other Value-Added Services (VAS).

Present platform capabilities, conduct technical demonstrations, and address client inquiries. Assess the technical feasibility of potential opportunities and provide recommendations to Sales regarding solution suitability and implementation requirements. Develop business cases to evaluate project feasibility, status, and commercial viability.

RFP Preparation and Submission Review and analyze Requests for Proposals (RFPs), Requests for Information (RFIs), and Requests for Quotations (RFQs) received from clients or through the Sales team. Prepare comprehensive technical submissions, including compliance matrices, solution architectures, implementation methodologies, and effort estimations.

Coordinate with Backend, Frontend, and Mobile Development leads to obtain technical feasibility assessments and resource estimates. Collaborate with Sales on commercial and pricing components, ensuring that all submissions receive the necessary management approvals. Ensure the timely submission of complete, accurate, and compliant proposals within client deadlines.

Agreement Development and Renewal Negotiations Prepare the technical and service-related sections of client agreements, including scope of work, deliverables, Service Level Agreements (SLAs), integration responsibilities, and acceptance criteria. Ensure alignment between contractual commitments, submitted technical proposals, and internal delivery capabilities.

Support contract renewal processes by reviewing service performance, product usage, revenue generation, and renewal opportunities. Participate in renewal negotiations alongside Sales and Management, providing recommendations regarding scope adjustments, SLA revisions, and revenue-sharing arrangements. Technical Proposal Presentation and RFP Defense Present and defend technical proposals before client evaluation committees.

Address technical questions and clarification requests during evaluation sessions and through subsequent written correspondence. Follow up on tender evaluation outcomes until a formal award or rejection decision is received. Share evaluation feedback and lessons learned with the Sales team to support continuous improvement in future submissions.

Solution Architecture and Technical Design Develop High-Level Design (HLD) documentation outlining solution architecture, system components, principal workflows, and integration points. Prepare Low-Level Design (LLD) documentation covering interfaces, APIs, communication protocols (SS7, SIP, Diameter, SMPP), data flows, and system configurations.

Define hardware and infrastructure requirements, including server capacity, storage, networking, and licensing, based on anticipated traffic volumes and future growth. Present proposed solutions to clients, clarify functional and integration requirements, and obtain formal design approval. Client and Telecom Operator Requirements Management Lead requirements-gathering workshops and technical discussions with client and telecom operator Product, VAS, and IT teams.

Document business and technical requirements, including clearly defined acceptance criteria and testing scenarios. Obtain written confirmation of the agreed project scope from the client. Manage and document change requests whenever approved requirements or project scope are modified. Project Planning, Jira Management, and Development Handover Establish and structure Jira project boards, translating approved requirements into epics, user stories, and actionable development tasks.

Coordinate with the Project Manager to assign responsibilities across Backend, Frontend, Mobile Development, and QA teams. Ensure effective handover of technical requirements, acceptance criteria, and client testing scenarios to the relevant teams. Participate in daily project stand-up meetings to clarify requirements, address operational blockers, and maintain client communication.

Coordinate integration activities with client systems and ensure formal User Acceptance Testing (UAT) sign-off prior to production deployment. After-Sales Technical Support and Service Management Act as the primary technical contact for clients regarding operational issues, incidents, and service outages affecting deployed products.

Coordinate incident resolution with the relevant internal teams, monitor progress, and confirm successful resolution with clients. Escalate critical service disruptions to team leads, the Project Manager, and Management when contractual SLAs are at risk. Communicate incident root-cause analyses and preventive or corrective actions to clients.

Revenue Growth and Client Account Management Manage ongoing technical relationships with assigned clients and telecom operator accounts following product deployment. Monitor product performance indicators, service usage, and revenue generation on a regular basis. Collaborate with Sales and client Marketing teams to identify opportunities for revenue growth through new features, campaigns, upselling, and additional services.

Translate approved commercial opportunities into defined technical requirements and project scope for design and development. Conduct regular client account reviews and provide Management with updates on account performance, project status, and growth opportunities. Required Qualifications and Experience Bachelor's degree in Computer Engineering, Telecommunications Engineering, Computer Science, Information Technology or a related discipline.

Minimum 10 years of experience in telecom Value-Added Services, solution engineering, pre-sales or product management. Proven experience leading complex telecom projects and managing cross-functional teams, ensuring successful delivery within agreed timelines, budgets, and quality standards. Hands-on experience preparing and managing RFP submissions for mobile network operators.

Professional proficiency in English and French, both written and spoken. Technical Competencies Strong knowledge of GSM, 3G and 4G networks and VAS platforms, including SDP, USSD, SMS, IVR and charging systems. Understanding of TCP/IP, SS7, SIP, Diameter and SMPP signalling and communication protocols. Ability to prepare HLD/LLD documentation and size hardware and infrastructure for operational demand.

Sound understanding of software development, deployment, systems integration, APIs and server operations. Working knowledge of Jira, testing/acceptance processes, service-level management and technical client engagement. Technical Competencies Strong leadership and ability to coordinate cross-functional teams. Excellent stakeholder management and interpersonal communication skills.

Strong negotiation and conflict-resolution capabilities. Analytical thinking, problem-solving, and sound decision-making. Commercial awareness and strategic business judgment. Ability to manage competing priorities and deliver results under pressure. Strong sense of accountability, ownership, and initiative. Key Working Relationships Clients and telecom operators: Technical proposals, solution design, contract scope, project updates, support and growth initiatives Sales and Management: Pre-sales assessment, tender approvals, commercial alignment, renewals and escalations Project Manager and Development Teams: Approved scope, priorities, Jira handover, implementation clarifications and incident follow-up Quality Assurance (QA): Acceptance criteria, test scenarios, quality validation and UAT coordination Key Deliverables and Performance Indicators Pre-sales: Qualified opportunities and solution-fit assessments; pre-sales-to-RFP conversion.

RFP submissions: Complete and on-time technical responses; tender win rate. Agreements and renewals: Accurate technical contractual provisions; renewal rate and avoidance of proposal-to-contract scope gaps. RFP defense: Effective technical presentations and clarifications; awards following committee defense. Solution design: Approved HLDs, LLDs and infrastructure plans; minimal design rework.

Requirements

Written client acceptance of requirements; fewer changes caused by missed requirements. Jira and delivery handover: Clear development tasks and acceptance criteria; successful first-round UAT sign-off. After-sales support: Timely incident resolution and client confirmation; SLA compliance. Revenue and account management: Regular account reviews and approved growth proposals; revenue growth and client satisfaction.

Specific KPI targets and performance expectations will be established in alignment with the Company's business objectives and reviewed periodically.