10years UX Project Lead - onsite In Person interview

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Role: UX Project Lead

Client : DC Government

Location : Washington, DC (Onsite - In person interview)

Job Description :

The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to District Government that work collaboratively to co-create solutions, and drive innovation across all District departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches.

Interested candidates must submit a resume, and a digital portfolio/visual sample of work (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays etc.

Specific Duties & Responsibilities:

Support departments in digital service delivery improvement and implementation

• Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies

• Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks

• Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system

• Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities

• Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed

• Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience

• Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research

• Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users

• Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs

• Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Office (OCTO) the Department of Human Resources

• Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed

Minimum Qualifications

• Bachelor’s Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets

• 10+ years of professional level experience in a relevant field

• Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation

• Demonstrated ability in managing complex digital design and implementation projects in a government environment

• Demonstrated ability conducting user research and translating raw data into insights

• Demonstrated ability to display large amounts of information in simple, easy to understand formats

• Ability to work both independently, and cooperatively within a team, leveraging other team member’s work and abilities

• Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.

• Experience facilitating workshops and other meetings with senior-level stakeholders

• Demonstrated ability to summarize and explain complex situations in both written and verbal form

• Strong desire to improve local government services

• High resilience and patience in working with people of varying levels of interest in digital service redesign

• Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget

• Superior organizational skills and ability to set priorities and respond quickly as priorities change

• Familiarity with PeopleSoft (preferred but not mandatory)

• Familiarity with HTML

• Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook

Work Schedule / Environment:

• In the office four days a week between Monday – Friday, 8 AM - 5 PM

• Rare occasions of before/after-hours work will be needed to capture certain research opportunities

• Office Location: 200 I St. SE, Washington, DC 20003

Compensation

$60.00 - $65.00 per hour