Account Protection Specialist

The Account Protection Specialist is responsible for preventing loss in a production environment, by handling credit runaway and credit abuse cases for Business and Consumer accounts. Participating on this team provides a new opportunity for enhancing analytical skills. Employees in this position handle cases involving possible intention by card members to defraud Hex.

Digital or cause Hex. Digital to suffer significant financial loss. These positions assist with the aging and maintenance of the Credit Bust Out portfolio and support both inbound and outbound volume with a dedicated 800 line. Ability to quickly analyze data and make a decision in ambiguous situations is critical to success in this role.

Associates are accountable for researching, decisioning and actioning accounts referred into the Credit Bust Out department.

Qualifications

Strong oral communication skills Demonstrated ability to de-escalate calls Sustained performance in decision quality and/or quality monitor performance Demonstrated ability to work effectively within a team Ability to handle ongoing change and implementation of new procedures Positive attitude Demonstrated ability to identify solutions when issues are encountered Ability to handle complex account information Ability to identify solutions to process gaps Comfort with ambiguity Excellent problem solving skills Excellent organizational and follow up skills Ability to professionally give and receive constructive feedback Ability to make effective decisions without direct supervision Strong flexibility and adaptability to constant change Ability to make and be accountable for decisions made on accounts Self starter and ability to manage time effectively Ability to multi task Must have credit knowledge Hours of operation are 7 days a week: M-F 5:00 am -10:00 pm; Sat & Sun 9 am to 2 pm.

Candidates need to be able to work any shift or schedule during operating hours. Employment eligibility to work with Hex. Digital in the U.S. is required as the company will not pursue visa sponsorship for these positions. ReqID: 18012426 Schedule (Full-Time/Part-Time): Full-time