Field Operations Manager

Knoxville, TennesseeFull-timeLeadPosted Nov 6, 2026

Job description

Lead People. Build Teams. Drive Results. Are you a strong leader with experience managing teams in the trades, construction, service, logistics, manufacturing, or another hands-on industry? Do you excel at developing people, creating accountability, and building a positive culture? We are looking for a Field Operations Manager to lead and develop our field teams while overseeing daily operations in a fast-paced restoration environment.

Restoration experience is preferred but not required. We are willing to train the right leader on the technical aspects of the industry. This role is approximately 60% field-based and 40% office-based , providing hands-on leadership and support to our crews while helping ensure projects are completed safely, efficiently, profitably, and to company standards.

What You'll Do

Lead, coach, and develop Crew Chiefs, Technicians, and field personnel. Establish clear expectations and hold team members accountable for performance, safety, quality, and professionalism. Recruit, interview, onboard, and develop field employees. Conduct jobsite visits to support production, quality control, safety compliance, and customer satisfaction.

Coordinate manpower, equipment, vehicles, and resources to meet operational goals. Partner with Project Managers to execute projects efficiently and effectively. Foster a positive, team-oriented culture focused on continuous improvement. Resolve employee and customer concerns professionally and effectively. Monitor productivity, operational performance, and profitability metrics.

Support emergency response operations and large-loss projects when needed.

What We're Looking For

3+ years of experience leading teams in the trades, construction, industrial, service, logistics, or related industries. Proven experience managing multiple crews, teams, or departments. Strong leadership, accountability, coaching, and performance management skills. Experience hiring, training, and developing employees.

Excellent communication, conflict resolution, and organizational abilities. Ability to thrive in a fast-paced environment and adapt to changing priorities. Valid driver's license with an acceptable driving record. What Makes You Successful You are someone who: Leads by example and earns the respect of your team. Holds people accountable while building a positive culture.

Enjoys teaching, mentoring, and helping others succeed. Communicates clearly and professionally. Solves problems proactively and keeps operations moving forward. Maintains high standards for safety, quality, and customer service. We Will Train the Right Candidate If you have strong leadership experience and a proven ability to develop teams, we can teach you the restoration industry.

We are looking for a leader first, technical restoration experience second. Join a growing team where you can make a direct impact on people, operations, and company success every day.

Description copied from SERVPRO Team Greenway's careers page. Read the full posting before you apply.

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