Director, Strategic Vendor Management

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Destinations & Experiences worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry.

Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did.

JOB SUMMARY

Have you ​ever ​wanted to ​help build the ​partnerships behind ​the most ​compelling entertainment ​experiences imaginable? As ​the Director ​of ​Strategic ​Vendor Management, you will ​serve ​as ​the ​enterprise ​leader responsible for ​defining, building, and ​executing ​Universal Creative's ​vendor ​strategy, ensuring ​our external partner ​ecosystem is ​positioned to ​support ​the organization's ​creative, ​technical, and ​business objectives today ​and into the ​future.

In this highly visible ​leadership ​role, ​you will ​develop ​and govern a ​comprehensive vendor management ​framework ​that drives ​performance, accountability, innovation, and ​long-term ​value across ​a diverse network ​of ​partners. You will ​also establish ​the ​strategic vision for how Universal Creative ​identifies, evaluates, develops, ​and ​optimizes ​vendor ​relationships, ensuring ​the ​right ​capabilities are available ​to ​bring ambitious ​ideas ​to life efficiently, reliably, ​and at ​scale.

Acting ​as a ​key ​connector ​across ​various teams and departments, you will align ​vendor strategies with organizational ​priorities while also ​fostering ​the ​partnerships that ​strengthen Universal Creative's ​innovation pipeline. And by balancing ​accountability with collaboration, ​you will ​directly influence Universal Creative's ability ​to ​deliver extraordinary ​guest ​experiences ​through a world-class ​network ​of external ​partners .

MAJOR RESPONSIBILITIES: Vendor Performance & Governance Lead a comprehensive, data-driven audit and evaluation of vendor relationships across all project phases. Establish standards, policies, and frameworks for vendor performance, accountability, and governance. Monitor vendor delivery against quality, cost, and schedule commitments, escalating risks and initiating recovery plans as needed.

Partner with Sourcing, Legal, Finance, and other stakeholders to ensure compliance with enterprise-wide governance and contracting practices. Strategic Planning & Optimization Develop and maintain a long-range vendor strategy including partner models, preferred vendor lists, and consolidation opportunities. Identify underperforming or misaligned vendors; establish improvement or exit strategies.

Proactively identify cost-reduction, value-engineering, and efficiency opportunities while preserving creative and technical excellence. Provide timely vendor performance insights and reporting to UC and UDX leadership. Cross-Functional Leadership & Alignment Collaborate with UC project teams, GPH, E&S, ATI, and Studio leaders to align vendor strategies with creative, technical, and business priorities.

Serve as a neutral integrator to address vendor-related conflicts, recovery strategies, or transitions. Facilitate knowledge sharing across teams to improve consistency in vendor selection and avoid duplication of efforts. Industry Scouting & Innovation Lead efforts to identify, evaluate, and onboard new vendors aligned with Universal Creative’s future needs (e.

g., AI, digital fabrication, next-gen ride systems). Benchmark vendor management best practices across industries to evolve UC’s engagement model. Foster partnerships that expand UC’s innovation pipeline and delivery reliability. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Performs other duties as assigned. ADDITIONAL INFORMATION: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Able to connect disparate information into actionable strategic insight. Combines accountability with partnership to challenge the status quo while maintaining strong vendor relationships.

Capable of translating creative, technical, and financial perspectives into clear, actionable strategies. Seeks out new technologies, methods, and vendors that advance Universal Creative’s capabilities. Passionate about Universal’s product and values, with a commitment to continuous improvement.

QUALIFICATIONS

Proven track record in managing complex vendor ecosystems across technical and creative disciplines. Strong cross-functional leadership and influencing skills across creative, technical, and financial stakeholders. Demonstrated success in building governance frameworks, leading audits, and implementing enterprise-scale strategy.

Financial acumen related to contract management, cost analysis, and ROI evaluation. Experience with both domestic and global vendor networks strongly preferred. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement.

EDUCATION

Bachelor’s degree in Business, Engineering, or related field required; Master’s preferred; or equivalent combination of education and experience. EXPERIENCE: 10+ years of experience in capital projects management or enterprise vendor management. Experience in themed entertainment is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package. Universal elements and all related indicia TM & © 2026 Universal Studios. © 2026 Universal Orlando. All rights reserved. EOE