Customer Service Representative

Be the calm, clear voice customers hear when they call a U.S. business. You'll be the first point of contact for customers calling a U.S.-based client, you could be placed on our medical scheduling account or one of our hospitality accounts, depending on business need Most calls are practical: booking, changing, or confirming an appointment or reservation, updating information, or answering a question Some calls need more care than others a worried patient, a frustrated guest.

Those are the calls that matter most, and the ones we train you to handle well What You'll Do Answer inbound calls within the first 5 seconds and resolve what the customer needs on the first contact where possible Create, reschedule, confirm, or cancel appointments or reservations accurately Keep customer records and account details accurate and up to date Explain policies, services, or booking/appointment details clearly Send clear messages to the right team or person for anything you can't resolve directly Help customers who are stuck with an online portal or booking tool Verify insurance, rates, or coverage details through the relevant system Address customer questions and concerns with empathy and a solutions-driven approach Work within call quality standards and compliance guidelines Participate in ongoing coaching and performance reviews Requirements What You Need Advanced English, verbal and written you will be assessed on this Secondary school completed 1 year or more in customer service Excellent verbal communication and active listening skills Proven ability to meet KPI goals and performance metrics Comfortable navigating multiple computer systems while holding a conversation Flexibility to work evenings, weekends, and holidays as needed Nice to Have Experience in a medical, hospitality, contact center, or insurance setting Any exposure to U.

S. healthcare, hospitality, or insurance vocabulary Benefits What We Offer A growth/performance bonus tied to quality and productivity Ongoing coaching and a clear path to grow within Dash BPO