Customer Success Account Manager

We are a well-funded Series A startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics. Ambi Robotics builds and operates production AI-powered robotic systems that run 24/7 in customer environments across the USA. We are rebuilding our Customer Success function and seeking an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise accounts and ensure our customers unlock maximum value from their robotic deployments.

You’ll own our most important customer relationships today while shaping how the function operates as the team grows. The Customer Success Account Manager will report to the COO and work closely with our Operations, Sales, Engineering, and Product teams. The ideal candidate has 3–5 years of experience in Customer Success, Technical Account Management, or a comparable client-facing role, a track record managing enterprise or Fortune 500 accounts, and genuine enthusiasm for rebuilding and scaling a Customer Success function.