Customer Service Specialist - Richmond, VA

Job Details: Level: Entry, Job Location: Neb Doctors of Virginia

• Midlothian, VA, Position Type: Full Time, Salary Range: $17.00 - $19.00Hourly, Customer Service Specialist As a pediatric-focused Durable Medical Equipment company with operations in 10 different states, Neb Doctors services patients, providers, and payers with a primary focus on respiratory equipment and supplies, breast pumps and supplies, maternity products and supplies, and phototherapy equipment. Our Customer Service Specialists are responsible for: Processing orders for respiratory equipment and supplies, breast pump equipment and supplies, maternity products and supplies, and phototherapy equipment as requested and directed by management. Trouble-shooting equipment issues and replacement equipment as needed. Responding to Patient inquiries related to patient statements/patient balances. Responding to requests and questions from providers (medical offices, clinics, urgent cares, hospitals etc). Assisting with insurance eligibility verification, benefits confirmation, and prior authorization requests and follow-up with payers. Assisting with payer-related audit requests and patient record requests as directed. Other projects and tasks as needed. As site coordinators for our required office locations in each state, specific responsibilities may include: Acting as primary local contact for corporate headquarters. Acting as the local liaison for vendors servicing the location (i.e. HVAC, Shredding Services, Telephone Providers, Landlords, etc.) Acting as the primary local contact for site inspections by Medicare, Medicaid, Licensing, or Accreditation entities in conjunction with the corporate headquarters responsible party. Reports to: Senior Billing Operations Management Qualifications: Qualifications and Experience Required: Must live near Richmond, VA College degree preferred. Knowledge of Durable Medical Equipment preferred. Knowledge of medical insurance, government payers (Medicare and Medicaid), managed care plans, deductibles, co-pays, and contractual adjustments. Minimum of 2 years’ experience posting insurance charges and payments and working medical accounts receivables preferred. Fast and accurate data-entry skills required. Excellent written and verbal communication skills. Intermediate MS Word, Adobe, and Excel experience. Multi-task oriented skills. 100% in the office position.

Compensation

Hourly Range of $17-19 commensurate with experience Full-time – 40 hours per week Major medical and dental insurance benefits 401K ESOP Shares – we are an employee-owned company and employees earn shares annually #LI-NEB