Service Coordinator - Jamestown

Position Overview

Service Coordinator Hours: Mon – Fri 7:30 am to 5:30 pm On-Call After Hours/Weekends Seasonally (Planting/Harvest) Pay: Hourly Wage

• Depends On Experience Negotiations starting at $20.00 Monthly Sales: Monthly bonus if sales goal is met Annual Year End Bonus: Sales/Goal based up to 15% of wages Benefits: Health Insurance Coverage after 60 Days – Employer pays 80% of plan Stifel IRA after 1 year – Employer matches contributions up to 3% Aflac – discounted coverage offered Service Coordinator: Customer Repair Requests Answer/Respond to all customer repair requests/calls Schedule repairs with bay technician/calendar Gain approval of repairs recommended on technician estimate Coordinate with parts department to ensure required parts for repairs are on-hand/ordered Internal Repair Requests Coordinate internal unit repairs with wholegoods team Schedule repairs with bay technician/calendar Gain approval of repairs recommended on technician estimate from wholegoods manager Coordinate with parts department to ensure required parts for repairs are on-hand/ordered Warranty Repair Requests Answer/Respond to all warranty repair requests Schedule repairs with bay technician/calendar Review supplier field campaigns & mandatory safety repairs & coordinate repairs Review unit warranty end dates and request/adjust scheduling of repairs as necessary Coordinate with parts department to ensure required parts for repairs are on-hand/ordered Maintain warranty parts return/storage/discard for corporate required time frames Wash Bay & Lot Maintenance Manage part-time wash-bay & lot attendants in alignment with service schedule Ensure lot & yard are maintained of weeds, ruts, debris Over-see lawn maintenance & grass cutting Transportation Coordinate internal trucking – pick up & delivery of service & sold units Coordinate external trucking – pick up & delivery of service & sold units Service Writer: Work Order Process Open work orders as needed Maintain Service Priority Report spreadsheet Total completed work orders to be finalized/billed out by accounting office Service Team Leadership: Ensure Technician Backlog Hours Solicit and schedule repair jobs per technician to maintain 5-Star tech level Solicit and schedule repair jobs to ensure monthly & annual sales goals are achieved Coordinate On-Call Schedule during Planting/Harvest season Meeting Monthly/Annual Sales Goals Ensure all completed work orders are submitted to be closed by month end Supply projected sales figures at bi-weekly meetings ensuring goals are met Education & Training Monitor technician training & certification levels Schedule technician training & certification Maintain a Clean and Safe Work Environment Lead service team in maintaining a clean workspace Coordinate Needs with management Service tool/equipment needs Fleet Management Annual Year End Tool Purchase Service Team L10 Meetings: Participate in bi-weekly service L10 Meeting Actively participate in the achievement of reaching Monthly/Annual Sales Goals Demonstrate & Promote core values of the dealership Participate in the development of the CSI Family & Team atmosphere