Customer Service Manager

Primary Objective of Position: The Customer Service Manager is responsible for leading the Customer Service team to deliver exceptional customer support while driving continuous improvement in service quality, responsiveness and operational effectiveness. This role develops team capabilities, establishes performance standards, leverages data to drive decision-making and collaborates across departments to improve customer experience and business results.

The Customer Service Manager serves as a key liaison between customers and internal teams, ensuring customer needs are effectively communicated, understood and addressed throughout the organization.