Concessions Management Specialist

You will serve as a Concessions Management Specialistwith National Park Service. The purpose of this position is to perform analytical and operational work in support of the Commercial Services Program. This includes understanding and applying all relevant laws, regulations, policies, procedures, and contract provisions, communicating with external commercial service providers, and assisting in contract preparation for associated park services.

Some of the major duties you will perform include but are not limited to the following: Applies relevant laws, regulations, policies, procedures, and contract provisions in order to monitor commercial service operations. Informs commercial service providers of legal and procedural changes that influence daily operations.

Participates in commercial services planning in order to provide necessary and/or appropriate services through concession contracts and Commercial Use Authorizations (CUA). Prepares contract Risk Management and Environmental Management Program requirements that are consistent with park plans and goals. Assists in review of selected proposal and incorporating elements of the best offer into the contract.

Plans, schedules, and conducts evaluation visits of facilities and commercial service operations to ensure services are provided in accordance with contract provisions and Park Service regulations. Collects and monitors contractual, operational and safety performance data of concessioners and as required, reports data to senior specialist.

Provides formal and/or informal training to employees regarding commercial services duties and responsibilities. Maintains an awareness of local economic trends and analyzes those trends as they relate to commercial services within the park. Coordinates and helps evaluate the work of contractors performing real property inventory and condition assessments.

Duties will be developmental in nature when filled below the full performance level.

All qualifications must be met by the closing date of this announcement - 10/29/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted.

An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience . For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.

Minimum Qualification Requirements: To qualify for this position, you must meet the following minimum qualifications: To qualify for this position at the GS-09 grade level: Experience : To qualify, you must possess at least one full year of specialized experience equivalent to the GS-07 level in the Federal service (obtained in either the public or private sectors).

Specialized experience is defined as demonstrated experience:

1. Performing evaluations of concessions or commercial service providers to ensure compliance with contracts/ commercial use authorizations or quality control of services or goods provided;
2. Collecting, tracking, compiling, and maintaining data related to commercial services or special park uses, using a variety of computer software applications;
3. Performing analysis of commercial services or special park uses data for feasibility and comparability studies;
4. Preparing routine reports related to commercial services or special park uses;
5. Making recommendations to park senior staff in relating to commercial services or special park uses. You must include hours per week worked. -OR- Education : Successful completion of a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. You must include transcripts. -OR- Combination of education and experience as listed above. To combine education and experience, first take the number of semester hours (or equivalent) earned towards a graduate degree, in excess of 18 semester hours , and divide by 18 semester hours (or equivalent). Then take the number of months of full-time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include hours per week and transcripts. To qualify for this position at the GS- 07 grade level: Experience : To qualify, you must possess at least one full year of specialized experience equivalent to the GS-05 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience:
6. Participating in the oversight and management of commercial visitor services (concessions, commercial use authorizations);
7. Communicating information to internal and external stakeholders about program processes and requirements;
8. Responding to inquiries regarding the assigned program's activities, mission and goals;
9. Participating in the development and management of program budgets and assisting in the obligation of funds and expenditures;
10. Providing customer service support to the general public for routine matters related to sales, real estate, visitor orientation or similar.. You must include hours per week worked. -OR- Education : Successful completion of at least one full academic year of graduate education in a related field such as business administration, finance, accounting, park and recreation management or other closely related subjects (one year of full-time graduate education is defined as 18 semester hours). You must include transcripts. -OR- Combination of education and experience as listed above: Combinations of successfully completed education and specialized experience may be used to meet total experience requirements. To compute this percentage, first determine the percentage of experience held by dividing the number of months of qualifying full time experience possessed by 12 and then multiplying by 100. Then determine the percentage of qualifying graduate level education completed by dividing the number of credits completed by 18, then multiply by 100. Add the percentages together. The total must equal at least 100 percent to qualify You must include a copy of your transcripts. You must include hours per week and transcripts. -OR- Superior Academic Achievement (SAA) : Successfully completed a bachelor's degree in a directly related field AND meet one of the following: (1) Class Standing: rank in the upper 3rd of the graduating class in the college, university, or major subdivision, based on the completed courses; OR (2) Grade-Point Average (GPA): earn a GPA of (a) 3.0 or higher out of a possible 4.0 ("B" or better) based on 4 years of education, or based on courses completed during the final 2 years of the curriculum -or- (b) 3.5 or higher out of a possible 4.0 ("B" or better) based on the average of the required courses completed in the major field, or the required courses completed during the final two years. Note: GPA will be rounded to the one decimal place, for example, 2.95 = 3.0, 2.94 = 2.9; OR (3) Membership in a National Scholastic Honor Society. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri. Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc.

will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.

S.

Education

programs. For more information on how foreign education is evaluated, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications