#1521 (Process Lead- Background Investigation (US)

Skills:

Education

Qualifications Bachelor’s degree in: Business Administration / HR / Law / Criminology / Operations Preferred: MBA or relevant specialization in Operations / Compliance

Professional Certifications (Preferred) FCRA Certification / Compliance Training (highly preferred) HR Compliance / Background Screening certifications Six Sigma / Process Improvement certifications (Green Belt preferred)

Required Skillset

Core Domain Skills Strong knowledge of:

• Background screening lifecycle
• Consumer Reporting Agencies (CRA) operations Expertise in:
• Criminal checks, employment verification, identity verification Familiarity with:
• Vendor management & third-party screening tools

Compliance & Regulatory Knowledge Deep understanding of:

• FCRA compliance (disclosures, consent, adverse action process)
• Candidate rights and dispute mechanisms Awareness of:
• EEOC guidelines (Green Factors)
• Data privacy and audit requirements

Analytical & Decision Skills Ability to:

• Interpret data and risk signals
• Balance analytics + judgment in decision-making Strong problem-solving and root cause analysis skills

Process & Leadership Skills

• Process design and optimization
• Stakeholder management and influence
• Strong ownership and accountability mindset
• Ability to operate in ambiguous and high-risk environments

Key Responsibilities

1. Process Ownership & Improvement Lead end-to-end background verification processes across: Criminal checks, employment verification, education verification, identity checks Identify operational inefficiencies and implement process improvements and automation Drive SLA adherence, turnaround time (TAT), and quality metrics

2. Regulatory & Compliance Leadership Ensure full compliance with: FCRA (Fair Credit Reporting Act) EEOC guidelines (Title VII) State-specific laws (e.g., Ban-the-Box regulations) Stay updated on evolving US compliance landscape Translate regulatory changes into operational processes and controls

US background screening operates in a complex regulatory framework involving federal, state, and local laws, with high legal and financial risk for non-compliance

1. Decision Support & Risk Management Evaluate risk signals in background reports Support internal teams with compliance-driven decision-making frameworks Establish audit trails and documentation standards

2. Stakeholder Management Collaborate with: Product teams Operations Compliance/legal teams External vendors Act as a bridge between business, compliance, and technology

3. Industry Benchmarking & Innovation Bring best practices from companies like: First Advantage (high-volume, compliance-driven screening) HireRight / Sterling (global screening & automation) Introduce: Data-driven decision frameworks Continuous monitoring models Candidate experience improvements

4. Training & Institutionalization Train teams on: Compliance requirements Process frameworks Risk assessment Build a culture of disciplined decision-making and accountability

Experience:

6–10 years of experience in background verification / screening domain Minimum 2–3 years in a leadership / process ownership role Experience working with or in:

• First Advantage / HireRight / Sterling / Checkr / equivalent Exposure to:
• US market background screening processes
• High-volume screening operations