Community Support Team (CST) – Qualified Professional (QP)

R&C Consulting Group, Inc. Job Description: Community Support Team (CST) – Qualified Professional (QP) Department: Clinical Services Position Title: Community Support Team – Qualified Professional (QP) Reports To: CST Team Lead / Clinical Director Employment Type: Full-Time Work Setting: Community-Based and Office-Based Services Service Area: Assigned R&C Consulting Group location Position Summary The Community Support Team (CST) Qualified Professional (QP) provides community-based behavioral health support and care coordination to individuals experiencing serious mental health conditions and related functional challenges.

The QP works collaboratively with clients, families, clinical professionals, and community partners to support recovery, improve daily functioning, promote independence, and reduce barriers to accessing appropriate services. The QP assists with implementing individualized service plans, coordinating resources, monitoring client progress, maintaining accurate clinical documentation, and supporting crisis prevention and intervention.

All duties must be performed within the employee’s qualifications, authorized scope of practice, applicable North Carolina regulations, Medicaid requirements, and R&C Consulting Group, Inc. policies.

Essential Duties and Responsibilities

1. Client Support and Service Coordination Provide community-based support and assistance consistent with each client’s individualized service plan. Help clients identify personal goals, strengths, needs, and barriers to recovery. Coordinate access to behavioral health services, primary care, housing, transportation, employment resources, and other community supports. Assist clients with developing skills that promote independence, stability, and community integration. Encourage client participation in treatment and recovery-oriented activities.
2. Individualized Service Plan Implementation Assist with implementing approved service plans and interventions. Monitor client progress toward established goals and document outcomes. Identify changes in client functioning, service needs, or barriers to treatment. Communicate concerns and recommendations to the CST Team Lead and appropriate clinical professionals. Participate in team meetings, case reviews, and service plan discussions as assigned.
3. Assessment and Client Monitoring Gather relevant information regarding client functioning, needs, strengths, and service participation within the QP’s assigned responsibilities. Monitor changes in behavior, emotional well-being, living circumstances, and support systems. Recognize potential risks and promptly report concerns to the CST Team Lead or designated clinical supervisor. Assist with reassessments and updates to service planning as permitted by qualifications and program requirements. Support continuity of care through regular follow-up and communication.
4. Crisis Prevention and Intervention Recognize early warning signs of behavioral health crises and changes in client stability. Assist with crisis prevention strategies and safety planning in accordance with established procedures. Follow emergency response, incident reporting, and escalation protocols. Coordinate with the CST Team Lead, crisis services, emergency responders, or other appropriate providers when necessary. Document crisis-related contacts and actions accurately and promptly.
5. Community Outreach and Care Coordination Conduct approved community-based contacts and service activities. Collaborate with behavioral health providers, hospitals, social service agencies, families, and other authorized support persons. Assist clients with connecting to community resources and maintaining engagement in treatment. Support transitions between inpatient, outpatient, crisis, and community-based services. Advocate for appropriate access to services while respecting client rights and preferences.
6. Clinical Documentation and Compliance Complete progress notes, service documentation, contact records, and required reports within established deadlines. Ensure documentation accurately reflects services delivered, client participation, interventions provided, and progress toward goals. Maintain complete, organized, and confidential client records. Follow applicable HIPAA requirements, North Carolina DHHS guidelines, NC Medicaid policies, payer requirements, and organizational procedures. Participate in chart audits, documentation reviews, quality improvement activities, and corrective action processes as assigned. Document only services actually provided and within the employee’s authorized qualifications.
7. Team Collaboration and Communication Participate in CST team meetings, clinical consultations, case reviews, and staff training. Communicate client updates, service barriers, and emerging concerns to the CST Team Lead. Coordinate assignments and service activities with other CST team members. Maintain professional communication with clients, families, coworkers, and community partners. Support a collaborative, culturally responsive, person-centered, and recovery-oriented team environment.
8. Client Rights, Ethics, and Professional Conduct Protect client confidentiality and maintain appropriate professional boundaries. Respect client dignity, cultural differences, preferences, and right to participate in service decisions. Follow organizational policies regarding informed consent, client grievances, incident reporting, and abuse or neglect reporting. Demonstrate ethical conduct and accountability in all client interactions. Report suspected violations, safety concerns, and compliance issues through appropriate channels.
9. Administrative and Operational Responsibilities Maintain accurate schedules, service records, and required productivity documentation. Complete mandatory training, credentialing requirements, and competency assessments. Attend supervisory meetings and participate in performance evaluations. Communicate scheduling conflicts and service delivery barriers promptly. Perform other related duties consistent with the position and assigned qualifications.

Minimum Qualifications

Meets North Carolina’s applicable Qualified Professional definition and the current requirements for the CST service.

Education and experience

meet applicable North Carolina DHHS and NC Medicaid requirements. Relevant education, training, and experience in behavioral health, human services, psychology, social work, counseling, or a related field, as applicable to the QP classification. Knowledge of behavioral health recovery principles, community resources, person-centered service planning, and client confidentiality.

Strong written and verbal communication, organization, documentation, and interpersonal skills. Ability to work effectively with individuals experiencing behavioral health challenges. Ability to meet applicable background checks, credentialing, training, and other employment requirements. Valid driver’s license and reliable transportation when required for community-based duties.

Preferred Qualifications

Experience working in community-based behavioral health or intensive support services. Familiarity with electronic health records and clinical documentation systems. Experience coordinating services with hospitals, outpatient providers, social service agencies, and community organizations. Knowledge of crisis prevention, de-escalation, and recovery-oriented care.

Core Competencies Client engagement and advocacy Care coordination and community resource navigation Person-centered service delivery Crisis recognition and appropriate escalation Clinical documentation and confidentiality Teamwork and communication Professional boundaries and ethical conduct Organization, accountability, and time management Work Requirements Ability to work in community and office settings, as assigned.

Ability to travel within the designated service area when required. Ability to manage multiple client assignments and meet documentation deadlines. Ability to participate in team meetings, supervision, and required training. Ability to perform essential job functions with or without reasonable accommodation. Performance Expectations Performance will be evaluated based on: Timeliness, completeness, and accuracy of service documentation.

Compliance with applicable service requirements and organizational policies. Effective implementation of assigned service plan interventions. Client engagement and follow-through with identified service needs. Timely communication and escalation of clinical or safety concerns. Collaboration with the CST Team Lead and other service providers.

Completion of required training and professional development. Equal Employment Opportunity R&C Consulting Group, Inc. is committed to maintaining a professional, respectful, and inclusive workplace. Employment decisions are made in accordance with applicable employment laws and organizational policies. Disclaimer: This job description describes the general responsibilities of the position and is not an exhaustive list of duties.

Responsibilities

may be adjusted based on organizational needs, applicable regulations, and the employee’s qualifications and authorized scope of practice.