Change Manager

Our client within the banking sector is seeking an experienced IT Change Manager to ensure the successful, compliant, and efficient delivery of IT changes into production environments. The role plays a key part in maintaining governance, operational stability, and regulatory compliance while supporting Agile delivery teams.

The IT Change Manager acts as the bridge between technology teams, business stakeholders, and governance functions, ensuring that change processes are well-controlled, auditable, and aligned with industry standards and banking regulations.

Requirements

Must Have Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in IT Change Management within complex IT environments. Strong knowledge of ITIL Change Management processes and best practices. Experience with Azure DevOps and ServiceNow. Strong understanding of CI/CD pipelines and DevOps practices.

Good understanding of the Software Development Life Cycle (SDLC). Advanced reporting and analytical skills. Experience working within regulated environments (Banking, Finance, Insurance, etc.) Excellent communication and stakeholder management skills. Should Have / Nice to Have Experience in Agile/Scrum environments. Knowledge of Excel VBA/Macros and reporting automation.

Experience with governance, risk, and compliance frameworks. Familiarity with audit processes and regulatory controls. Knowledge of release management and deployment processes. ITIL certification or related Change Management certification. Soft Skills Strong leadership and facilitation capabilities. Analytical and data-driven mindset.

Ability to work independently and proactively. Excellent interpersonal and collaboration skills. Strong problem-solving abilities. Adaptable and comfortable working in fast-paced environments. Ability to bridge the gap between technical and business stakeholders. Strong organizational and prioritization skills.